Car Parking Notice Processing Officer

Middlesbrough Council; Tees Valley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Middlesbrough Council is seeking a Car Parking Notice Processing Officer to join our Resident and Business Support team. You will support our Senior Parking Process Officer and Adjudication Officer to provide a Corporate Parking service in line with current legislation and Council policy.

The role requires excellent written communication, attention to detail, and strong time-management, with a can-do attitude and ability to work with minimal supervision.

Qualifications

• Excellent proven written communication skills, in particular, letter writing.
• Excellent attention to details.
• Strong time-management skills with a track record of meeting strict delivery schedules.
• Experience with Microsoft Word and Excel; competent in using digital systems.
• Ability to work with minimum supervision using own initiative and be proactive.
• Experience in recovery and processing of penalty charge notices and working within a document management and workflow system is desirable but not essential; full training will be provided.

Responsibilities

• Support Senior Parking Process Officer and Adjudication Officer to provide a Corporate Parking service in line with current legislation and Council policy.
• Maintain accurate records and respond to customers in a calm and professional manner.
• Collaborate with colleagues and work effectively within a fast-paced team environment.

Skills

Written communication

Attention to detail

Time management

Customer service

Microsoft Word

Microsoft Excel

Teamwork

Tools

Document management system

Workflow management system

Job description

We have an exciting role on offer within our Resident and Business Support team as a Car Parking Notice Processing Officer.

You will be supporting our Senior Parking Process Officer and Adjudication Officer to provide a Corporate Parking service in line with current legislation and Council policy.

We are looking for someone who has excellent proven written communication skills, in particular, letter writing. Excellent attention to details. Strong time-management skills with a track record of meeting strict delivery schedules.

The ability to work with minimum supervision using own initiative, has experience in Microsoft Packages i.e. Word, Excel and competent in using digital systems. The ability to deal with customers in a calm and responsive manner.

Excellent working relationships with a strong focus on teamwork within a fast-paced environment. Approachable and demonstrates a 'can do' attitude.

Highly motivated and demonstrates a flexible approach to working hours.

Experience in recovery and processing of penalty charge notices and working within a document management, and workflow management system are desirable but not essential requirements of the role as full training will be provided.