Car Park Operations & Customer Experience Assistant

Savills Company; Nottingham; Hybrid; GBP 17,000 - 19,000; Part time

Job summary

Savills Nottingham at Victoria Centre is seeking a part-time Car Park Operations Assistant/Customer Services Representative to deliver welcoming, safe, and efficient service to visitors. You will manage customer enquiries, assist with parking tickets and permits, and support security and daily car park operations.

The role requires excellent customer service, strong communication, and attention to detail, with 24 hours over 3 out of 7 days per week at £12.71 per hour.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to work independently, use initiative, and make measured decisions in a fast-paced environment.
• Proven problem-solving skills and the ability to remain calm under pressure.
• Reliable, flexible, and supportive team player with a positive attitude.
• Strong attention to detail and high levels of vigilance.
• Basic IT literacy and the ability to maintain accurate records and reports.
• Understanding of health and safety responsibilities within a customer-facing operational environment.

Responsibilities

• Deliver exceptional customer service at all times, creating a positive experience for customers, retailers, and visitors.
• Communicate professionally, courteously, and effectively with members of the public, retailers, contractors, and colleagues.
• Provide accurate information, assistance, and directions to customers, demonstrating a strong knowledge of Victoria Centre's facilities and services.
• Work collaboratively with colleagues and other departments to ensure the smooth and efficient operation of the car parks.
• Monitor the condition of car park facilities and equipment, reporting faults and defects in accordance with site procedures.
• Assist with the sale and administration of parking tickets, permits, and related services.
• Carry out cleaning, basic maintenance, and inspection duties to ensure the car park remains safe, clean, and well-presented.
• Maintain accurate records, logs, and reports in line with company and site requirements.
• Support site security initiatives and work with relevant departments to help reduce crime and anti-social behaviour within the car parks.
• Respond appropriately to incidents, emergencies, and customer concerns, following established procedures and escalating where necessary.
• Identify opportunities to improve operational processes, systems, and the overall customer experience.
• Gather and share customer feedback to support continuous improvement initiatives.
• Undertake any other reasonable duties as required by site management.
• Comply with all company Health & Safety policies and procedures.
• Take reasonable care for your own health and safety, and that of colleagues, customers, contractors, and visitors.
• Report hazards, incidents, accidents, and near misses promptly and in accordance with company procedures.
• Contribute to maintaining a safe, secure, and compliant working environment at all times.

Skills

Excellent customer service and Interp.

Strong verbal and written comms

Independent work

Problem-solving

Reliable and flexible

Attention to detail

Basic IT literacy

Health and safety awareness

Tools

Car park management system

Job description

Savills Nottingham at Victoria Centre is seeking a part-time Car Park Operations Assistant/Customer Services Representative to deliver welcoming, safe, and efficient service to visitors. You will manage customer enquiries, assist with parking tickets and permits, and support security and daily car park operations.

The role requires excellent customer service, strong communication, and attention to detail, with 24 hours over 3 out of 7 days per week at £12.71 per hour.