Capacity Planning Lead: Data-Driven Operations

Thames Water Utilities Limited; Reading; On-site; GBP 52,000 - 59,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

Life assurance

Job summary

Thames Water Utilities Limited is seeking a Demand and Capacity Lead to guide a small team and deliver capacity-based insights across our operational areas. You will forecast demand, optimise resources, and ensure field and office teams have what they need to perform.

You will act as product owner for reporting tools and collaborate with Water Production, Wastewater, and Pumping teams to drive data‑driven decisions.

Qualifications

• Experience leading, coaching and managing a team with performance management and career development.
• Experience in data-driven improvement through capacity planning levers and metrics.
• Strong analytical and problem-solving skills with capacity/resource planning experience.
• Confidence influencing senior stakeholders.
• Solid technical skills in Excel or Power BI; SQL experience is a plus.
• Background in operational planning, scheduling or field management is advantageous.
• A degree in an analytical field is desirable but not essential.
• Strong operational and data experience welcomed even without formal managerial title.

Responsibilities

• Lead and coach a team of Demand and Capacity Analysts and support development and performance.
• Build strong relationships with operational teams across Water Production, Wastewater Treatment and Pumping.
• Produce demand and capacity forecasts to shape business strategy and improve performance.
• Bridge between operational teams and data/insight colleagues to drive data-driven decisions.
• Review and improve processes for smarter, more efficient ways of working.
• Act as product owner to develop and enhance reporting tools for demand and capacity planning.

Skills

Leadership

Stakeholder influence

Analytical skills

Capacity planning

Excel/Power BI

SQL (plus)

Operational planning

Education

Analytical degree desirable

Tools

Power BI

Excel

SQL

Job description

Thames Water Utilities Limited is seeking a Demand and Capacity Lead to guide a small team and deliver capacity-based insights across our operational areas. You will forecast demand, optimise resources, and ensure field and office teams have what they need to perform.

You will act as product owner for reporting tools and collaborate with Water Production, Wastewater, and Pumping teams to drive data‑driven decisions.