Cancer Support Worker

Royal National Orthopaedic Hospital (RNOH) NHS Trust; Greater London; On-site; GBP 31,000 - 34,000; Full time

Job summary

An established industry player is seeking a dedicated Cancer Support Worker to join their dynamic team. This role is pivotal in enhancing personalized cancer care for patients, working closely with a multidisciplinary team. The successful candidate will have exceptional communication skills, a strong background in health and social care, and a commitment to providing the highest quality of patient support. With a focus on continuous improvement and staff development, this is an exciting opportunity to contribute to a leading orthopaedic hospital's mission of excellence in patient care. Join a supportive environment where your contributions will make a significant impact.

Qualifications

• Experience in a healthcare setting, particularly with cancer patients.
• Ability to maintain confidentiality and integrity.

Responsibilities

• Assist and coordinate patient pathways for cancer treatment.
• Provide ongoing support to patients post-treatment.

Skills

Communication Skills

Organizational Skills

Clinical Reasoning

Flexibility

Problem Solving

Education

NVQ Level 3 in Health and Social Care

Good General Education (GCSE English and Mathematics)

Tools

NHS IT Systems

Intermediate IT Skills

Job description

Site Royal National Orthopaedic Hospital Town Stanmore Salary £31,081 - £33,665 per annum inclusive of HCAs Salary period Yearly Closing 18/05/2025 23:59 Interview date 28/05/2025

Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients

• Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
• Our Research and Innovation Centre works closely with our main academic partner, University College London
• Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
• In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
• Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

• Patients first, always
• Excellence, in all we do
• Trust, honesty and respect, for each other
• Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Job overview

This is an exciting opportunity to join the Sarcoma Service at The Royal National Orthopaedic Hospital NHS Trust to help develop and enhance the care of cancer patients within the Trust. The Cancer Support Worker role is part of the specialist cancer nursing team and also works with the wider multidisciplinary team within the Trust. It is a vital role to support and provide Personalised Cancer Care to every patient. The Cancer Support Worker role has proven to be extremely successful and is constantly evolving with the aim to ensure RNOH is one of the top providers of Personalised Cancer Care.

This is a full time substantive role. The post holder will be based at Royal National Orthopaedic Hospital Trust, Stanmore but may at times be required to work at our Bolsover Street Site to deliver a comprehensive service to all our patients. They must be flexible to suit the service and may infrequently be required to work weekend/evenings.

Main duties of the job

The Cancer Support Worker is an integral part of the cancer multidisciplinary team - assisting, supporting and co-ordinating aspects of the pathway for patients undergoing investigations and/or treatment for cancer and additionally with ongoing support after treatment has finished.

The post holder must have exceptional communication and people skills. They will demonstrate excellent organisational skills, must be flexible in approach, and be able to use their own initiative whilst demonstrating a consistently high standard of professionalism. The post holder will at all times be aware of the need for confidentiality and integrity.

They must be willing to undertake on-going training and development and will receive regular supervision and support.

Working for our organisation

RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/

Detailed job description and main responsibilities

Please see attached job description and person specification for detailed role responsibilities and duties.

Person specification

Knowledge, Training & Experience

• NVQ Level 3/Foundation degree in Health and Social Care/ Care Certificate Programme from hospital setting (or equivalent additional training to diploma level).
• Experience of working within a healthcare setting/NHS and demonstrates a good level of clinical reasoning skills
• Previous experience as a Cancer Support Worker, Health Care Assistant, Physiotherapy/Occupational Therapy Assistant or equivalent
• Good general education including GCSE English and Mathematics
• Experience with patients diagnosed with cancer
• Experience working with patients with complex needs
• Experience of delivering Personalised Cancer Care
• Proven experience of working in diverse communities, understanding and overcoming the impact of discrimination

Communication & Relationship Skills

• Self-motivated with the ability to motivate others whilst remaining sensitive to individual needs
• Demonstrate excellent communication skills both verbal and non-verbal

Planning & Organisational Skills

• Able to prioritise workload and demonstrate good organisational skills to meet deadlines
• Demonstrate excellent time management skills and a flexible attitude
• Able to maintain clear legible succinct documentation
• Experience of NHS/healthcare or equivalent IT systems
• Intermediate/advanced IT skills

Analytical & Judgment Skills

• Able to understand and follow instructions and also use own initiative, including ability to independently demonstrate practical problem solving skills

Emotional Effort

• Able to work well in stressful situations
• Able to independently manage difficult and challenging situations effectively and appropriately, including identifying and seeking suitable help when required.

We are committed to equal opportunities in employment and offer a range of flexible working practices. Part-time and job share applications will be considered.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you areeligible under theUKVI points based system .

By applying for this post you are agreeing to RNOH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.

Additionally, by applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust’s premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Name Nicola Willis Job title Team Lead and Macmillan Clinical Nurse Specialist Email address [e-mail] Telephone number 0208 909 5878 Additional information

If you require more information or have any queries regarding the job please contact Nicki Willis or Suzy Hudson on 020 8909 5878.

Email: [e-mail]

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