Cancer Patient Navigator - Urology

The Methodist Church in Britain; Lancaster; On-site; GBP 24,000 - 30,000; Full time

Job summary

University Hospitals of Morecambe Bay NHS Trust is seeking a Cancer Patient Navigator to support the Urology Cancer Pathways. You will track patients through diagnostics, chase results, and arrange appointments to ensure timely access to services.

Role requires working with minimal supervision, possible travel across Morecambe Bay, and knowledge of NHS cancer waiting times data definitions. Experience with administrative duties is essential.

Qualifications

• Must have GCSE Maths and English or equivalent.
• ECDL or recognised experience.
• Experience with MS Office and word processing.

Responsibilities

• Track cancer patients through diagnostic and treatment pathways to avoid delays.
• Record and track patients in line with National Cancer Waiting Times standards.
• Ensure patients receive appointments and next steps promptly.
• Maintain and update relevant databases as required.
• Support patients and carers to re-access specialist services without delay.
• Assist clinical team in managing rapid diagnostic service.
• Communicate with patients and families with tact and diplomacy.

Skills

Medical terminology

NHS data definitions

Clear communication

English language

Self-motivation

Education

GCSE Maths & English

ECDL or equivalent

Job description

A new Cancer Patient Navigator post in the Urology Cancer Team at University Hospitals of Morecambe Bay NHS Trust, supporting the Urology Cancer Pathways. The role centres on following patients referred with suspected or confirmed cancer through diagnostics, chasing results, arranging appointments and helping patients and carers return to specialist services without delay. It sits alongside Clinical Nurse Specialists, cancer support workers, MDT coordinators and cancer trackers, and requires working with minimal supervision and travel across Morecambe Bay. Knowledge of NHS Cancer Waiting Times data definitions is essential.

What the job involves

• Track cancer patients through the diagnostic and treatment pathway, pursue results and ensure they are managed to avoid delay
• Record and track patients in line with National Cancer Waiting Times standards, whatever their referral route
• Ensure patients receive appointments and next steps promptly, overseeing other aspects of pathway management
• Maintain and update relevant databases as required
• Support patients and carers to re-access specialist services without delay
• Assist the clinical team in proactively managing the rapid diagnostic service
• Provide holistic care to patients referred with suspected or diagnosed cancer, helping them and their families navigate the health system
• Support Clinical Nurse Specialists, cancer support workers, MDT coordinators and cancer trackers in the Cancer Performance Team

Qualifications

• GCSE Maths and English or equivalent
• ECDL or recognised experience

Experience

• Experience of undertaking a range of administrative duties
• MS Office and word processing skills

Skills & knowledge

• Knowledge and use of medical terminology
• Knowledge of NHS data definitions for Cancer Standards and Cancer Waiting Times
• Knowledge of data protection and the requirement for confidentiality
• Clear communication with tact and diplomacy when speaking to patients
• Proficiency in English language
• High level of self-motivation

Other

• Ability to work under minimal supervision
• Commitment to team working
• Evidence of ongoing personal development and willingness to change as the role evolves
• Ability to travel across Morecambe Bay
• Attention to detail
• Cooperative, flexible and approachable manner

Nice to have

• Experience in health or social care
• Previous NHS experience
• Experience of using a patient database
• Experience of working with spreadsheets and databases
• Awareness of quality management systems
• Awareness of health and safety issues
• Knowledge of national performance targets, Choose and Book, access plans and governance issues
• Awareness of audit procedures