Campus Support Supervisor - Internal Only

Edge Hill University; Ormskirk; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Sport facilities

Staff discounts

Counselling services

Career development

On-campus environment

LGPS

Job summary

Edge Hill University is seeking a capable Campus Support lead to manage shift teams and deliver a safe, professional, customer-focussed campus service. You will oversee wellbeing, incident response, security, access control and parking, while developing staff and promoting continuous improvement.

The role emphasizes proactive problem-solving, strong communication, and building positive relationships with students, staff and external partners on campus.

Qualifications

• Significant experience in operational management within Facilities Management or Campus Support.
• Experience in incident management, wellbeing, security or customer-focused services.
• Strong leadership, decision-making and people development skills.

Responsibilities

• Lead shift team to deliver a safe, professional, customer-focused service.
• Oversee student wellbeing, incident response, security, access control and parking.
• Manage and develop staff, ensuring high performance and service standards.
• Support policy implementation, procedures and continuous improvement.
• Respond effectively to incidents in a fast-paced campus environment.

Skills

Leadership

Incident management

Security

Wellbeing focus

Communication

Job description

Reporting to the Campus Support Manager, you will play a key role in the operational management and delivery of the University's Campus Support service. You will lead your shift team to deliver a safe, professional and customer-focused service, overseeing areas including student wellbeing, incident response, security, access control, parking, fire safety and the out-of-hours FM Helpdesk. You will manage and develop your team, ensure incidents are responded to effectively, and support the implementation of policies, procedures and service improvements.

You will have significant experience in operational management within Facilities Management, Campus Support, Student Services or a similar environment, ideally with experience in incident management, student wellbeing, security, neighbourhood management or customer-focused services. You will be a confident leader, able to manage, motivate and develop a team while maintaining high standards of performance and customer service. You will be comfortable making decisions, managing challenging situations and responding effectively to incidents in a fast-paced environment. With strong communication and interpersonal skills, you will build effective relationships with colleagues, students, customers and external partners. You will take a proactive approach to problem-solving and understand the importance of safety, security, wellbeing and risk management within a campus environment. You will also have experience developing and implementing policies, procedures and effective working practices, with a commitment to continuous improvement.

You will help maintain a safe, inclusive and welcoming campus environment.

Above all, you will share our commitment to creating an inclusive, safe and welcoming campus and delivering an excellent experience for all.

As part of the University's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified. At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before. Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff. Because for us education isn’t about how much you take in. It's about what you take out into the world. Inspiring minds and changing futures since 1885, Edge Hill University is 'A great success story… an institution that improves and impresses year after year' – Times Higher Education.

Rewards & Benefits

• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
• A wide range of development programmes to enhance your career
• Beautiful award-winning on-campus working environment.
• Automatic enrolment into the Local Government Pension Scheme