Endpoint Support Engineer

Academia Ltd t/a Smartdesc; Cardiff; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Gym membership contribution

Health Cash Plan

Increased annual leave with length of/

Free annual leave on your birthday

Length of service bonus

Free Will Writing service

And more!

Job summary

Academia Ltd t/a Smartdesc on a university campus in Cardiff is seeking an Endpoint and Application Engineer to deliver day-to-day endpoint management, application packaging and deployment within the University managed service across five campuses.

You will join the Technical Services team, providing 2nd line technical expertise for Microsoft Intune, Windows endpoint management, Autopilot provisioning, and security/compliance efforts while balancing proactive maintenance and service improvement.

Qualifications

• Experience in 2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure.
• Strong experience with Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot.
• Experience with application packaging and deployment.
• Strong troubleshooting and root cause analysis skills.
• Experience with Incident, Change and Problem Management and ITSM platforms such as Freshservice or ServiceNow.
• Knowledge of endpoint security and Microsoft security technologies.
• PowerShell experience for administration and automation.

Responsibilities

• Administer and support Microsoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management.
• Support device provisioning, onboarding and refresh activities, troubleshooting enrolment and deployment issues.
• Package, test and deploy applications through Intune, managing Win32 packages, deployment rules, testing and troubleshooting.
• Act as an escalation point for endpoint and application issues, investigating root causes and implementing lasting solutions.
• Support endpoint security, vulnerability remediation and compliance initiatives, ensuring adherence to security and change management processes.
• Identify opportunities to improve and automate processes, develop technical documentation and contribute to service reviews and continuous improvement.
• Work collaboratively with technical teams and university stakeholders, providing professional support and taking ownership of issues through to resolution.

Skills

2nd Line Endpoint Engineering, EUC, MW

Microsoft Intune

Windows Autopilot

Application packaging & deployment

Root cause analysis

Incident, Change & Problem Management

Endpoint security

PowerShell

Tools

MECM/SCCM

Microsoft Defender for Endpoint

Freshservice

ServiceNow

Job description

This is an onsite role based on a University campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider Technical Services team.

Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life.

The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses.

Working as part of the Technical Services team, the Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service Delivery Manager, Customer Success Manager and the University technical stakeholders.

The role is expected to balance operational support, proactive maintenance, application lifecycle activities and continuous service improvement whilst maintaining agreed service levels and security standards.

Amongst other tasks, you will be responsible for;

• Endpoint Management:Administer and support Microsoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management.
• Windows Autopilot:Support device provisioning, onboarding and refresh activities, troubleshooting enrolment and deployment issues.
• Application Packaging & Deployment:Package, test and deploy applications through Intune, managing Win32 packages, deployment rules, testing and troubleshooting.
• 2nd Line Support:Act as an escalation point for endpoint and application issues, investigating root causes and implementing effective, lasting solutions.
• Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring adherence to security and change management processes.
• Service Improvement:Identify opportunities to improve and automate processes, develop technical documentation and contribute to service reviews and continuous improvement.
• Stakeholder Support:Work collaboratively with technical teams and university stakeholders, providing professional support and taking ownership of issues through to resolution.

Desirable:Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience.

RelevantMicrosoft, ITIL or Azure certificationsare also advantageous.

Why Academia?

At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide.

With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award.

Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business.

We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation.

Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact.

At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.

For more information on opportunities with Academia, visit our website.

Here is a sneak peak at some of our employee benefits;

Benefits

• Gymmembershipcontribution
• HealthCash Plan
• Increasedannualleave withlength ofservice
• Free annual leave on your birthday
• Length of service bonus
• Free Will Writing service
• And more!

Key Skills

• Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure.
• StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience.
• Experience withapplication packaging and deployment.
• Strong troubleshooting androot cause analysisskills.
• Experience withIncident, Change and Problem Managementand ITSM platforms such as Freshservice or ServiceNow.
• Knowledge ofendpoint securityand Microsoft security technologies.
• PowerShellexperience for administration and automation.