Cambridge Store Lead - Designer Toys & Pop Culture

POP MART UK CORPORATION LTD; Cambridge; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Monthly appreciation gifts featuring最新

Structured bonus scheme linked to公司和个人

Employee Assistance Programme (EAP)

Job summary

POP MART Cambridge is seeking a Store Supervisor to join our in-store leadership team. You will oversee daily retail operations, supervise the sales team, and ensure POP MART’s high standards of customer service and visual merchandising are met.

Responsibilities include staffing, training, driving sales targets, managing stock, and coordinating with the Store Manager to deliver exceptional shopping experiences at our Cambridge store.

Qualifications

• Fluent English with excellent verbal and written communication.
• Proactive with strong customer service to provide a memorable shopping experience.
• Proven ability to develop and implement strategies to achieve sales targets.
• Demonstrated leadership skills with experience supervising a team.
• Strong organizational skills with attention to detail.
• Proficient in rota scheduling and reporting.

Responsibilities

• Act as the store-in-charge, overseeing all aspects of store operations.
• Provide exceptional customer service and resolve any customer issues or complaints.
• Train and supervise the sales team, ensuring adherence to company policies and procedures.
• Collaborate with the Store Manager to develop strategies for achieving sales targets.
• Closely monitor inventory levels and coordinate with merchandising and management for replenishment.
• Control stock discrepancies by monitoring inventory and preventing shoplifting.
• Own visual merchandising and ensure tidiness and cleanliness at the highest level.
• Manage the cashier point’s daily opening and closing procedures.
• Conduct regular staff meetings to communicate goals, expectations, and updates.
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members.
• Perform administrative tasks such as rota scheduling and sales reporting.
• Be available to work flexible hours, including nights, weekends, and holidays.

Skills

Fluent English

Leadership

Customer service

Time management

Job description

POP MART Cambridge is seeking a Store Supervisor to join our in-store leadership team. You will oversee daily retail operations, supervise the sales team, and ensure POP MART’s high standards of customer service and visual merchandising are met.

Responsibilities include staffing, training, driving sales targets, managing stock, and coordinating with the Store Manager to deliver exceptional shopping experiences at our Cambridge store.