Call Out Engineer - Escalators

Otis Elevator Co.; Brentford; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Excellent salary and benefits

4 on 4 off 12 hour shifts

Overtime opportunities

Pension

Life Assurance

Employee Scholarship Scheme

Job summary

Otis Vantage London, 10th Floor, Great West Road, Brentford, London. Otis is seeking an experienced escalator call-out and repair engineer to join our Transport for London team, covering the London Underground escalator portfolio.

Your priority is passenger safety by maintaining a portfolio of escalator units. You will carry out breakdowns and repairs, liaise with customers on site, and ensure first-time fixes where possible.

Qualifications

• NVQ Level 3 in Escalator Engineering with significant experience in service and maintenance of escalators.
• Experience with a variety of brands and equipment.
• Flexibility for overtime when required.
• Strong mechanical and electrical engineering skills.
• Committed to safety and able to communicate well on site.

Responsibilities

• Carry out breakdown and repair work on escalators within the portfolio to keep operations running.
• Work within the London Underground network and manage the escalator portfolio.
• Respond quickly to breakdowns with a view to first-time fixes.
• Liaise directly with customers on site to build a positive working relationship.

Skills

Escalator engineering

Mechanical engineering

Electrical engineering

UK driving license

Safety focus

Teamwork

Education

NVQ Level 3 in Escalator Engineering

Job description

Location:

Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.

Date Posted:

2026-02-06

Country:

United Kingdom

Location:

Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.

Title:

Service Call out Engineer - Escalators

Location:

London

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? We are currently seeking an experienced escalator call out and repair engineer to join our Transport for London team, covering our London Underground escalator portfolio. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of escalator units.

On a typical day you will:

• Carry out breakdown and repair work on all escalators within the portfolio to achieve continual operation
• Work within London Underground network, managing the portfolio of escalator's within it
• Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix
• Liaise directly with the customer while on site to build a good working relationship

What You Will Need To Be Successful

• You will be qualified to at least NVQ Level 3 in Escalator Engineering with significant experience in service and maintenance of escalators
• You must be an experienced escalator engineer with in-depth knowledge of a variety of different brands of equipment
• Hold a valid UK drivers license
• Flexibility is important and overtime maybe required
• You have good skills in mechanical and electrical engineering
• You are a committed professional, with safety as your priority
• You are comfortable communicating to others
• You are curious, adaptable, and you know how to work alone or in a team
• You are comfortable using electronic and digital tools.

What’s In It For Me / Benefits

• You will be offered fantastic salary and benefits.
• 4 on 4 off 12 hour shifts.
• On top of a competitive basic salary, you will have the opportunity to supplement your earnings with Overtime
• Benefits which include pension, Life Assurance, Paid Maternity, Paternity and access to the Otis Rewards Scheme
• Employee Scholarship Scheme - Otis will support you through your studies if you wish to gain further qualifications including Bachelors and Masters Degrees
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• You will receive modern and high-quality work clothes, your own tools with an iPhone

The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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