Escalator Engineer

Otis Elevator Co.; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Overtime opportunities

Pension scheme

Life assurance

Paid maternity and paternity benefits

Otis Rewards Scheme

Job summary

Otis Elevator Co. in the United Kingdom is seeking an experienced Escalator Call Out and Repair Engineer to support the London Underground escalator portfolio and keep millions of passengers moving safely and reliably each day.

You will diagnose faults, perform repairs, and respond to breakdowns with a focus on first-time fixes, safety, and high-quality service across a busy transport network. The role offers exposure to leading equipment and a clear development path within a global leader.

Qualifications

• NVQ Level 3 (or equivalent) in Escalator Engineering.
• Proven experience in escalator maintenance, repair, and fault finding.
• Strong knowledge of a variety of escalator manufacturers and equipment types.
• A full UK driving licence.
• Solid mechanical and electrical engineering skills.
• A proactive and customer-focused approach.
• Strong communication skills and the ability to work independently or as part of a team.
• Confidence using digital and electronic tools and systems.
• Flexibility to support operational requirements, including overtime when required.

Responsibilities

• Diagnosing faults and carrying out repairs on escalator equipment.
• Responding quickly and effectively to breakdowns, aiming for a first-time fix wherever possible.
• Maintaining the highest standards of safety and technical excellence.
• Working collaboratively with customers and stakeholders on site.
• Building positive working relationships through professional communication and service delivery.
• Supporting the reliable operation of one of the UK's busiest transport networks.

Skills

Escalator engineering

Maintenance and repair

Driving licence

Electrical engineering

Customer focus

Communication

Digital tools

Overtime flexibility

Education

NVQ Level 3 Escalator Engineering

Job description

Location: UK Field Based, Field Based, United Kingdom

Date Posted: 2026-08-28

Country: United Kingdom

Location: UK Field Based, Field Based, United Kingdom

Location: London (Relocation and UK-wide applicants encouraged)

Join a Global Leader in Vertical Transportation

Would you like to join a truly international, people-focused organisation that values Safety, Ethics, Quality, Innovation, and Employee Development?

Otis is seeking an experienced Escalator Call Out and Repair Engineer to join our team supporting one of the UK's most iconic transport networks. Working across the London Underground escalator portfolio, you'll play a vital role in keeping millions of passengers moving safely and reliably every day.

This opportunity offers the chance to work on a large and diverse escalator portfolio, gain exposure to industry-leading equipment, and develop your career with the world's leading lift and escalator company.

We welcome applications from experienced escalator engineers across the UK.

What You'll Be Doing

As a Call Out Engineer, you'll be responsible for responding to breakdowns and carrying out repairs to minimise downtime and maintain safe operation across the portfolio.

Key responsibilities include:

• Diagnosing faults and carrying out repairs on escalator equipment
• Responding quickly and effectively to breakdowns, aiming for a first-time fix wherever possible
• Maintaining the highest standards of safety and technical excellence
• Working collaboratively with customers and stakeholders on site
• Building positive working relationships through professional communication and service delivery
• Supporting the reliable operation of one of the UK's busiest transport networks

What We're Looking For

To succeed in this role, you'll ideally have:

• NVQ Level 3 (or equivalent) in Escalator Engineering
• Proven experience in escalator maintenance, repair, and fault finding
• Strong knowledge of a variety of escalator manufacturers and equipment types
• A full UK driving licence
• Solid mechanical and electrical engineering skills
• A proactive and customer-focused approach
• Strong communication skills and the ability to work independently or as part of a team
• Confidence using digital and electronic tools and systems
• Flexibility to support operational requirements, including overtime when required

Most importantly, you'll be a safety-first professional who takes pride in delivering quality workmanship and exceptional service.

Why Join Otis?

Competitive Rewards Package

• Competitive salary
• Overtime opportunities to enhance earnings
• Additional benefits
• Pension scheme
• Life assurance
• Paid maternity and paternity benefits
• Access to the Otis Rewards Scheme

Career Development

• Structured training and ongoing technical development
• Exposure to industry-leading technology and equipment
• Opportunities to learn from experienced colleagues across the business
• Employee Scholarship Programme with support towards further education, including Bachelor's and Master's degrees

Tools and Support

• Company-provided tools and equipment
• iPhone and digital technology to support your work
• High-quality workwear and PPE
• Employee Assistance Programme and wellbeing support

A Culture Built Around Safety

The health, safety, and wellbeing of our employees is our top priority. We invest heavily in safety training, development programmes, and support services to ensure every colleague can perform at their best and return home safely every day.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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