Service Call Out Engineer - Escalators

Otis Elevator Co.; Brentford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension

Life Assurance

Paid Maternity and Paternity

Employee Scholarship Scheme

Modern work clothes and tools

Job summary

Otis Elevator Co. is seeking a Service Call out Engineer to join their Transport for London team, covering escalator maintenance. The ideal candidate will be safety-focused, with significant experience and qualifications in escalator engineering.

The role involves managing the escalator portfolio within the London Underground, carrying out repairs, and liaising with customers. Benefits include competitive salary, flexible shifts, and extensive training opportunities.

Qualifications

• Qualified to at least NVQ Level 3 in Escalator Engineering with significant experience.
• Hold a valid UK driver’s licence.
• Comfortable using electronic and digital tools.

Responsibilities

• Carry out breakdown and repair work on escalators.
• Manage the portfolio of escalators within London Underground network.
• Liaise directly with customers while on site.

Skills

Escalator Engineering

Mechanical engineering skills

Electrical engineering skills

Communication skills

Adaptability

Education

NVQ Level 3 in Escalator Engineering

Job description

Location: Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.

Date Posted: 2026-02-06

Country: United Kingdom

Title: Service Call out Engineer - Escalators

Role Overview

We are currently seeking an experienced escalator call out and repair engineer to join our Transport for London team, covering the London Underground escalator portfolio. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of escalator units.

Typical Day

• Carry out breakdown and repair work on all escalators within the portfolio to achieve continual operation
• Work within London Underground network, managing the portfolio of escalator's within it
• Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix
• Liaise directly with the customer while on site to build a good working relationship

Qualifications

• Qualified to at least NVQ Level 3 in Escalator Engineering with significant experience in service and maintenance of escalators
• Experienced escalator engineer with in-depth knowledge of a variety of different brands of equipment
• Hold a valid UK driver’s licence
• Flexibility is important and overtime may be required
• Good skills in mechanical and electrical engineering
• Committed professional, with safety as priority
• Comfortable communicating to others
• Curious, adaptable, and able to work alone or in a team
• Comfortable using electronic and digital tools

Benefits

• Fantastic salary and benefits
• 4 on 4 off 12 hour shifts
• Opportunity to supplement earnings with overtime
• Pension, Life Assurance, Paid Maternity, Paternity and access to Otis Rewards Scheme
• Employee Scholarship Scheme supporting further qualifications including Bachelors and Masters Degrees
• Intensive training in technology, processes & soft skills; ability to exchange ideas with experienced colleagues
• Modern high‑quality work clothes, own tools and an iPhone

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation…, please contact [e-mail].