Call Operator

Careline Support Ltd; Ringwood; On-site; GBP 23,000 - 27,000; Full time

Job summary

Careline Support Ltd is seeking a Careline Operator to provide crucial telephone-based support to retired Homeowners. This role involves handling emergency calls, offering reassurance, and maintaining detailed logs in a CRM system. Successful candidates will have excellent communication skills and experience in customer service, contributing positively to the lives of those they assist while enjoying rewards like 22 days of annual holiday and opportunities for growth.

Benefits

Annual holiday of 22 days

Supportive and friendly team

On-the-job training

Free on-site parking

John Lewis vouchers for expectant Mums and Dads

Health screening every 3 years

Life assurance 1 x salary

Qualifications

• Display a warm and friendly telephone manner.
• Calm under pressure and work well in crisis situations.
• Embrace and learn new IT systems and technical knowledge.

Responsibilities

• Provide emergency assistance and reassurance to retired Homeowners.
• Log each call in CRM system and ensure accurate information recording.
• Take incoming calls and respond to a variety of situations.

Skills

Telephone manner

Crisis management

Customer service

IT systems adaptation

Written and spoken English

Education

Experience in customer service environments

Job description

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• Location: Office based inRingwood, Hampshire
  
• Hours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)
  
• Shifts: 08:30 to 20:00 (inclusive of 45 min unpaid break). We are happy to consider shorter shifts (with a later start time) for the right candidate.
  
• Salary:Negotiable circa £23,000 p/a, depending on experience, to be discussed at interview

About the role

Our Careline Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.

You will work as part of the team, providing telephone-based customer support with responsibilities including:

• Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
• Logging each call in our CRM system ensuring information is accurately recorded.
• Providing a friendly, responsive, and attentive approach on every call.

About you

As a Careline Operator, you will be able to:

• Display a warm and friendly telephone manner.
• Be calm in a crisis situation and work well under pressure.
• Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
• Demonstrate a high standard of written and spoken English.
• As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
• It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.
• Opportunities for Senior Operators with call centre experience are also available.

Your rewards

• Annual holiday of 22 days per annum
• Supportive and friendly team
• ‘On the job’ training from your initial induction and throughout your time with Careline
• Bright, contemporary offices based in Ringwood.
• Free on-site parking
• Rewards for colleague referrals
• John Lewis vouchers for expectant Mums and Dads
• Health screening every 3 years
• Life assurance 1 x salary
• Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!

Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty

About us

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!

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