Call Operator

PPT Salon; Ringwood; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Call Operator to join their supportive team in Ringwood. In this role, you will be the first point of contact for residents, managing incoming calls and responding to emergencies with empathy and professionalism. Your ability to communicate effectively and provide exceptional customer service will make a positive impact on the lives of those you assist. With competitive pay and a range of benefits, this opportunity not only offers a chance for career development but also the satisfaction of making a difference in your community every day. Join a friendly and dynamic team that values your contributions and supports your growth.

Benefits

Competitive pay

Career development opportunities

Extensive training

Free on-site parking

Supportive team environment

Flexible shift options

Qualifications

• Experience in customer service from various sectors is essential.
• Strong communication and problem-solving skills are required.

Responsibilities

• Answer incoming calls and respond to emergencies and resident inquiries.
• Log calls accurately and input information into the CRM system.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Empathetic approach

Data entry accuracy

Tools

CRM call handling platform

Job description

Do you want a role where you can make a difference?

What you'll be doing as a Call Operator:

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms, and security entry calls. Sometimes people are just looking to hear a friendly voice.

• Accurately logging each call and inputting information into our CRM call handling platform.
• Being an integral part of a supportive team that provides the best possible experience for Residents.

What we are looking for:

• Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
• Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis, and great at problem-solving.
• Someone with an empathetic approach.
• Good standard of English and ability to enter data into systems accurately.
• Someone who can commit to 10+ hours a week. As a 24/7/365 service, we have a variety of shift options, and plenty of opportunities to do additional hours.

What you can expect in return:

• Competitive rates of pay, dependent on experience, typically £12.12 per hour.
• Fantastic colleague benefits.
• Supportive and friendly team.
• Extensive training from initial induction and throughout your career.
• Career development opportunities.
• Safe, secure, and contemporary offices based in Ringwood.
• Free on-site parking.
• Rewarding work; you'll be making a positive difference every day.