Part-time Call Operator

Careline Support Ltd; Ringwood; On-site; GBP 10,000 - 40,000; Part time

Job summary

Careline Support Ltd seeks a Part-time Careline Operator in Ringwood, offering 22.5 or 30 hours weekly. You'll provide vital support and reassurance to retired homeowners across the UK, responding to calls and ensuring their safety. Join a supportive team with career development opportunities.

Benefits

Annual holiday of 22 days pro rata

Supportive and friendly team

On-the-job training

Free on-site parking

Rewards for colleague referrals

John Lewis vouchers for expectant Mums and Dads

Health screening every 3 years

Life assurance 1 x salary

Qualifications

• Display a warm and friendly telephone manner.
• Be calm in crisis situations.
• Demonstrate high standard of written and spoken English.

Responsibilities

• Provide telephone-based customer support.
• Respond to emergency calls and logging them in CRM.
• Maintain a friendly and attentive approach.

Skills

Customer service

Communication

Calmness under pressure

Job description

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Known internally as Part-time Careline Operator

• Location: Office based inRingwood, Hampshire
  
• Hours: 22.5 or 30 hours per week, worked as 3 or 4 days per week, to include rostered weekends and Bank Holidays (including Christmas period on the rota)
  
• Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), rolling rota
  
• Salary: From £11.28 per hour, depending on experience, to be discussed at interview

About the role

Our Careline Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.

As a Part-time Careline Operator, you will work as part of the team, providing telephone-based customer support with responsibilities including:

• Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
• Logging each call in our CRM system ensuring information is accurately recorded.
• Providing a friendly, responsive, and attentive approach on every call.

About you

As a Part-time Careline Operator, you will be able to:

• Display a warm and friendly telephone manner.
• Be calm in a crisis situation and work well under pressure.
• Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
• Demonstrate a high standard of written and spoken English.
• As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
• It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.
• Opportunities for Senior Operators with call centre experience are also available.

Your rewards

• Annual holiday of 22 days per annum, pro rata for part-time
• Supportive and friendly team
• ‘On the job’ training from your initial induction and throughout your time with Careline
• Bright, contemporary offices based in Ringwood.
• Free on-site parking
• Rewards for colleague referrals
• John Lewis vouchers for expectant Mums and Dads
• Health screening every 3 years
• Life assurance 1 x salary
• Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!

Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty

About us

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!

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