Part-time Call Operator (Nights)

Careline Support Ltd; Ringwood; On-site; GBP 10,000 - 40,000; Part time

Job summary

Une entreprise respectée, Careline Support Ltd, recherche un opérateur à temps partiel pour fournir une assistance téléphonique essentielle aux propriétaires retraités au Royaume-Uni. Le rôle exige d'excellentes compétences en service client, une capacité à travailler sous pression et une formation continue. Rejoindre Careline, c'est développer des compétences précieuses tout en faisant une réelle différence dans la vie des autres.

Benefits

22 jours de congés annuels, pro rata

Formation continue en entreprise

Stationnement gratuit sur site

Vouchers John Lewis pour futurs parents

Dépistage de la santé tous les 3 ans

Assurance vie équivalente à 1 x salaire

Qualifications

• Expérience dans un environnement de service client téléphonique souhaitée.
• Mannière chaleureuse et amicale au téléphone.
• Capacité à apprendre de nouveaux systèmes informatiques.

Responsibilities

• Assurer l'assistance téléphonique et gérer une variété de situations urgentes.
• Enregistrer chaque appel dans le système CRM.
• Fournir une approche réactive et amicale à chaque appel.

Skills

Compétences en service client

Maitrise de l'anglais écrit et oral

Calme en situation de crise

Job description

Social network you want to login/join with:

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Client:

Careline Support Ltd

Location:

Ringwood, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b858de3ac691

Job Views:

13

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Known internally as Part-time Careline Operator

• Location: Office based inRingwood, Hampshire
  
• Hours: 26.25hours per week,covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)
  
• Shifts: 10:30pm - 6.30am, occasional flexibility required to cover absence
  
• Pay rate: From £13.70 per hour (inclusive of shift allowance), depending on experience

About the role

Our Part-time Call Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.

You will work as part of the team, providing telephone-based customer support with responsibilities including:

• Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
• Logging each call in our CRM system ensuring information is accurately recorded.
• Providing a friendly, responsive, and attentive approach on every call.

About you

As a Call Operator, you will be able to:

• Display a warm and friendly telephone manner.
• Be calm in a crisis situation and work well under pressure.
• Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
• Demonstrate a high standard of written and spoken English.
• As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
• It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.

Your rewards

• Annual holiday of 22 days per annum, pro rata
• Supportive and friendly team
• ‘On the job’ training from your initial induction and throughout your time with Careline
• Bright, contemporary offices based in Ringwood.
• Free on-site parking
• Rewards for colleague referrals
• John Lewis vouchers for expectant Mums and Dads
• Health screening every 3 years
• Life assurance 1 x salary
• Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!

Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty

About us

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!

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