Call Handler - Part time

Construction, Property and Engineering; Basildon; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic and friendly team as a Call Handler with a busy Maintenance Contractor in Basildon. This part-time permanent position offers a stable work environment where you will be responsible for answering calls, logging maintenance requests, and liaising with engineers. If you possess excellent communication skills and a professional telephone manner, this role is perfect for you. Embrace the opportunity to contribute to a supportive team that values diversity and equality, while ensuring tenants receive the best service possible. Apply today for a rewarding career in the construction and maintenance industry.

Qualifications

• Previous experience in call handling or customer service, ideally in a maintenance or construction role.
• Good communication skills and a professional telephone manner.

Responsibilities

• Answering inbound calls from tenants and clients.
• Logging and scheduling repairs and maintenance requests.
• Providing excellent customer service at all times.

Skills

Call Handling

Customer Service

Communication Skills

Multitasking

Basic IT Skills

Job description

Randstad are looking for an experienced Call Handler to join a busy Maintenance Contractor based in Basildon on a part time permanent basis

Duties:

• Answering inbound calls from tenants and clients.
• Logging and scheduling repairs and maintenance requests.
• Liaising with engineers and contractors to coordinate appointments.
• Updating systems and ensuring accurate records are kept.
• Providing excellent customer service at all times.
• General Admin tasks

Requirements:

• Previous experience in a call handling, customer service, or admin, ideally in a Maintenance/ Housing/ Construction role
• Good communication skills and a professional telephone manner.
• Ability to multitask and work under pressure.
• Basic IT skills for logging and updating records.

If you're looking for a stable, part-time role in a friendly team, apply today!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.