111 Health Advisor (Call Handler) - Crawley (Band 3) - 111, Health Advisor, Call Handler, NHS, [...]

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a dedicated team at a forward-thinking ambulance service, where your role as a 111 Call Handler will make a real difference in emergency care. This position offers comprehensive training and career growth opportunities, allowing you to progress within the Trust. You'll be part of a supportive environment that values diversity and inclusion while providing vital assistance to callers in need. With competitive pay, generous leave, and a commitment to your development, this role is perfect for those motivated to help others and thrive in a dynamic setting.

Benefits

35 days' leave including Bank Holidays

Free parking

Training and development opportunities

Discounts for employees

Qualifications

• Experience in customer service and ability to handle stressful situations.
• GCSEs in Maths and English or equivalent qualifications.

Responsibilities

• Handle calls via NHS Pathways, providing advice and directing callers.
• Work flexible hours, including weekends, to support work/life balance.

Skills

Customer Service

Communication

Empathy

Resilience

IT Skills

Education

GCSEs in Maths and English

Job description

Main area: 111, Health Advisor, Call Handler, NHS, Ambulance, Call Centre, Contact Centre, Customer Service Grade Band 3. Contract: Permanent. Hours: 37.5 hours per week (full time and part time options available). Job ref: 278-111HAC-0205-CB.

Employer: South East Coast Ambulance Service NHS Foundation Trust. Location: Crawley HQ. Salary: £24,071 - £25,674 + unsocial hours enhancements. Salary period: Yearly. Closing date: 15/05/2025 23:59.

About the Trust

SECAmb aims to provide high-quality urgent and emergency care. Rated 'Good' by the Care Quality Commission, serving over 4.9 million people across Kent, Surrey, Sussex, and North East Hampshire, handling over 2 million calls annually.

Job overview

Role: 111 Call Handler (Health Advisor) - Crawley

Join your local Ambulance Service and make a difference. Our NHS 111 Call Handlers are from diverse backgrounds, providing vital assistance to callers, from minor ailments to life-threatening emergencies.

We offer comprehensive training and career development, with opportunities to progress within the Trust into roles such as Paramedic or Senior Management.

Ideal candidates

• Caring and empathetic
• Excellent communicators
• Flexible workers
• Motivated to make a difference

Main duties

Handle calls via NHS Pathways, providing advice and directing callers to appropriate services. The role requires resilience, compassion, and the ability to work under stress. It involves shift work, including weekends, with flexible scheduling to promote work/life balance. Note: Applicants must work 3 out of 4 weekends.

Benefits

• Competitive salary with potential to earn up to £30,000
• Enhancements for unsocial hours
• 35 days' leave including Bank Holidays
• Free parking, discounts, training, and development opportunities

Training

Full training provided, including classroom, observation, and mentoring phases, designed to ensure independence in call handling.

Additional information

Applicants will undergo psychometric testing and enhanced DBS checks. Qualifications include GCSEs in Maths and English or equivalent. Experience in customer service, IT skills, and team collaboration are desirable.

We are committed to diversity and inclusion, encouraging applications from underrepresented groups, and providing reasonable adjustments for candidates with disabilities.

Application process

Use your full legal name and provide accurate contact details. The role involves travel between sites. For assistance in alternative application formats, contact [e-mail]. Only shortlisted candidates will be contacted. The Trust reserves the right to close the vacancy early.