Call Handler : Part time

TipTopJob; Basildon; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated Call Handler to join their busy Maintenance Contractor team in Basildon. This part-time, permanent role offers an excellent opportunity for individuals with experience in call handling and customer service. You will be responsible for answering inbound calls, logging maintenance requests, and coordinating with engineers to ensure smooth operations. Join a friendly team that values diversity and promotes equality, where your contributions will be appreciated and recognized. If you thrive in a dynamic environment and are looking for stability, this position is perfect for you.

Qualifications

• Experience in call handling or customer service, ideally in Maintenance or Housing.
• Good communication skills and ability to multitask under pressure.

Responsibilities

• Answer inbound calls from tenants and clients.
• Log and schedule repairs and maintenance requests.
• Provide excellent customer service at all times.

Skills

Call Handling

Customer Service

Administrative Skills

Communication Skills

Multitasking

Basic IT Skills

Job description

Job Title: Call Handler

Randstad is looking for an experienced Call Handler to join a busy Maintenance Contractor based in Basildon on a part-time, permanent basis.

Duties

1. Answer inbound calls from tenants and clients.
2. Log and schedule repairs and maintenance requests.
3. Liaise with engineers and contractors to coordinate appointments.
4. Update systems and ensure accurate records are kept.
5. Provide excellent customer service at all times.
6. Perform general administrative tasks.

Requirements

1. Previous experience in call handling, customer service, or admin, ideally in a Maintenance, Housing, or Construction role.
2. Good communication skills and a professional telephone manner.
3. Ability to multitask and work under pressure.
4. Basic IT skills for logging and updating records.

If you're looking for a stable, part-time role in a friendly team, apply today.

Randstad CPE values diversity and promotes equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments or additional arrangements to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.