Call Handler / PACS Administrator - 6 month FTC

Medical Imaging Partnership; Crawley; On-site; GBP 22,000 - 30,000; Full time

Job summary

Medical Imaging Partnership seeks a proactive Call Handler / PACS Administrator to support imaging workflows and patient queries. You will act as the first contact for patients, referrers and internal teams while handling PACS administration within Intelerad, ensuring accurate study management and timely data availability for reporting.

The role combines call handling with PACS tasks, requiring strong attention to detail and good communication across patient-facing and technical admin processes.

Qualifications

• Excellent communication and telephone handling capabilities.
• Good IT and systems administration skills.
• Strong organisational ability with attention to detail.

Responsibilities

• Handle patient and referrer enquiries by phone and email.
• Book, amend, and cancel appointments across modalities.
• Process referrals in line with vetting and scheduling procedures.
• Manage urgent referrals and escalations as needed.
• Send confirmations, reminders and follow-up communications.
• Record changes and cancellations accurately in systems.

Skills

Strong communication

Telephone handling

IT systems

Organisational skills

Prioritisation

Job description

\"Call Handler / PACS Administrator - 6 month contract

About Medical Imaging Partnership

Medical Imaging Partnership Ltd (MIP) provides high-quality diagnostic imaging services, including MRI, CT, X-ray, Ultrasound and DEXA scanning, across NHS and private sector settings throughout the South Coast. We are dedicated to delivering safe, efficient and patient‑centred imaging services that meet both clinical and operational excellence standards.

Position Overview

This role is responsible for supporting the smooth day-to-day operation of MIP's imaging workflows, acting as a first point of contact for patients, referrers, and internal teams.

The post combines call handling responsibilities and PACS administration duties, ensuring accurate management of imaging studies, timely handling of patient queries, and effective coordination between booking teams, radiographers, radiologists, and external partners.

A key part of the role will involve supporting PACS workflows within Intelerad, including study management, troubleshooting image and worklist issues, and ensuring referrals and imaging data are correctly available for reporting and operational use.

This role requires strong attention to detail, good communication skills, and the ability to work across both patient-facing and technical administrative processes.

Key Responsibilities

Call Handling

• Act as the first point of contact for patient and referrer enquiries via phone and email


• Book, amend, and cancel patient appointments across multiple diagnostic modalities


• Ensure referrals are processed in line with vetting and scheduling procedures


• Manage urgent referrals and escalated exceptions where required


• Send appointment confirmations, reminders, and follow‑up communications


• Record cancellations, DNAs, and appointment changes accurately across relevant systems


• Support reception cover and general administrative tasks where needed


• Ensure high standards of patient service and professional communication at all times

PACS Administration

• Support day-to-day PACS administration within Intelerad


• Monitor imaging worklists and ensure studies are correctly available for reporting


• Investigate and resolve missing images, attachment issues, and workflow exceptions


• Liaise with radiographers, reporting teams, hospitals, and external partners regarding study access and image availability


• Assist with importing, routing, and validating imaging studies and associated documentation


• Escalate PACS issues to internal IT teams or external suppliers where required


• Maintain accurate records of incidents, issues, and resolutions


• Support service improvements across imaging workflows and operational processes

Skills & Experience

• Strong communication and telephone handling skills


• Good IT and system administration skills


• Strong organisational skills and attention to detail


• Ability to manage competing priorities in a busy operational environment


• Problem‑solving mindset with a proactive approach

Desirable

• Previous call handling experience


• Understanding of radiology workflows and imaging operations

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