Call Handler /Maintenance Scheduler

CMS - Recruitment; Reigate; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

20 days holiday

Bank holidays

Excellent benefits

Job summary

CMS - Recruitment is seeking a Call Handler / Maintenance Scheduler in Reigate for a permanent, full-time role. Mon-Fri 8am-5pm, salary 26-27k with 20 days holiday plus 8 bank holidays.

You will take inbound calls from ~40 customers daily, schedule engineers for domestic repairs, and liaise on progress, with additional admin tasks.

Qualifications

• Experience in a similar role is desirable.
• Excellent communication skills and telephone manner.
• Right to work in the UK is required.

Responsibilities

• Take inbound calls from around 40 customers daily.
• Schedule engineers' appointments for repairs and maintenance in domestic properties.
• Liaise with customers on job progress.
• Handle general administration tasks.

Skills

Customer service

Scheduling

Administration

Communication

Job description

Call Handler / Maintenance Scheduler

Based: Reigate

Permanent, Mon-Fri, 8am-5pm

26k - 27k, Excellent Benefits and optional O/T

Inbound Call Handler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth. The Call handler / Scheduler role is a perm position, full-time Monday to Friday. For this role, the client are offering a salary of 26-27k per annum with 20 days holiday plus 8 bank holidays. Experience within a similar role is desirable. there is also an occasional Saturday shift and other optional overtime on evenings and weekends.

Duties of the successful call handler will include:

• Taking inbound calls from around 40 customers per day.
• Scheduling engineers appointments to carry out repairs and maintenance in domestic properties.
• Liaising with the customers on job progress.
• Other general administration.

The clients office are based near Redhill, Surrey with quick access to the local train station, high street.

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.