Client Services Associate

HR GO Recruitment; Eastbourne; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday (+5)

Town centre office

On-site games room with snacks

TOIL for weekend work

Job summary

HR GO Recruitment is seeking a Client Services Associate in Eastbourne to deliver outstanding customer service and help clients navigate internal systems.

You will translate complex technical concepts into simple guidance, support SaaS platforms, and maintain client records. The role offers a proactive team environment with opportunities to develop IT and service skills.

Qualifications

• Proven customer service experience essential.
• Experience in a SaaS or technology-led environment desirable.
• Ability to translate technical concepts into user-friendly guidance.

Responsibilities

• Respond efficiently to client enquiries via phone, email, and in-person interactions.
• Train and support clients in using company systems and platforms.
• Translate complex technical solutions into clear, user-friendly guidance.
• Maintain and update client records using Microsoft Office and internal systems.
• Provide administrative support including scheduling, data entry, and reporting.
• Collaborate with other departments to resolve client issues promptly and effectively.
• Continuously identify opportunities to improve the client experience.

Skills

Excellent communication skills

Strong IT skills

Customer service experience

SaaS/tech environment experience

Tools

Microsoft Office

Internal CRM/Systems

Job description

Client Services Associate

Job Reference: AT23.07.2613:20

Call Centre and Customer Service Eastbourne, East Sussex £27000 - £30000 per annum Permanent

Job Title: Client Services Associate
Location: Eastbourne
Salary: £28,000 - £30,000k
Job type: Permanent
Working Pattern: 38 hours per week - Monday to Friday 09:00-17:30 & 1 in 3 weekends (08:30-19:00)

Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service. They are currently seeking a proactive and dedicated Client Services Associate to join their growing team.

The successful candidate will be:

• Technically minded with strong IT skills
• Able to quickly learn and adapt to new or evolving systems
• A positive, proactive individual with a can-do attitude
• Experienced in customer service (ideally within a SaaS or technology-led environment)

Position Summary:

As a Client Services Associate, you will play a key role in ensuring high levels of client satisfaction by delivering outstanding customer service. A significant part of this role involves training clients on how to use internal systems and breaking down complex technical processes into simple, easy-to-understand guidance.

Key Responsibilities:

• Respond efficiently to client enquiries via phone, email, and in-person interactions
• Train and support clients in using company systems and platforms
• Translate complex technical solutions into clear, user-friendly guidance
• Maintain and update client records using Microsoft Office and internal systems
• Provide administrative support including scheduling, data entry, and reporting
• Collaborate with other departments to resolve client issues promptly and effectively
• Continuously identify opportunities to improve the client experience

Role Requirements:

• Previous experience in a customer service role is essential
• Experience within a SaaS or technology-led environment is highly desirable
• Strong IT skills with the ability to quickly learn new systems
• Excellent communication skills with the ability to explain technical concepts clearly
• Strong organisational and multitasking abilities
• High attention to detail with strong problem-solving skills
• Ability to work independently and as part of a team in a fast-paced environment

Benefits:

• Competitive salary with progression opportunities
• 28 days holiday (Plus an additional 5 can be bought)
• Convenient town centre office with excellent access to train links
• Active and inclusive social committee
• On-site games room stocked with complimentary snacks and drinks
• Relaxed, casual dress code
• Supportive and welcoming team environment
• Bright, modern, and open-plan workspaces
• Time off in lieu (TOIL) is provided for weekend work - employees typically work either Saturday or Sunday (08:30-19:00) and receive 1.5 days TOIL

Contact us:

• Email:[e-mail]
• Call:01233 722 401