Call Centre Operator / Administration Officer

Tudor Employmet; Stafford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Tudor Employment is seeking a Call Centre Operator / Administration Officer to support our prestigious client in Stafford. The successful candidate will handle a variety of tasks, including importing instructions, processing debt work, and liaising with various stakeholders. This permanent position offers competitive pay and a chance to develop your career in a dynamic environment.

Qualifications

• Excellent communication skills – written and oral.
• High standard of literacy and numeracy.
• Ability to interpret and apply legislation.
• Ability to work under pressure and to tight deadlines.

Responsibilities

• Importing new instructions.
• Handling telephone calls from Debtors, Agents, Clients.
• Negotiating payment arrangements and monitoring payments.
• Providing various statistical reports and ensuring procedures compliance.

Skills

Communication skills

Literacy

Numeracy

Ability to work under pressure

Job description

Call Centre Operator / Administration Officer, Stafford

Client:

Location:

Stafford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

24fdd06cc7f4

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Tudor Employment are currently recruiting for a Call Centre Operator / Administration Officer to work for our prestigious client based in Stafford.

Duties will include:

• Importing of new instructions
• Preparation of Council Tax, Non-Domestic Rates, Road Traffic, DVLA and Sundry Debt work for Agents
• Processing of work completed by Agents
• Handling telephone calls from Debtors, Agents, Clients and other organisations
• Negotiating payment arrangements and Debtors and monitoring the progression and upkeep of payments to ensure further action is taken to default
• Liaising with clients by telephone, email and correspondence regarding amendment and return of cases
• Providing various statistical reports, management information and returns for clients
• Ensuring duties are carried out in accordance with the documented procedures
• Processing Trace and Investigation requests as and when required for Agents enquiries
• Handle and process Out of Area cases
• Undertake Emergency Procedure checks

The ideal candidate:

• Have excellent communication skills – written and oral
• High standard of literacy and numeracy
• Ability to interpret and apply legislation
• Ability to work under pressure and to tight deadlines

Hours of Work:

8.30am – 5pm Monday to Friday

Permanent position for the successful applicant

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Created on 02/06/2025 by TN United Kingdom