Administrative Officer

Brook Street; Wolverhampton; On-site; Full time

Job summary

A public sector organization in Cosford, Wolverhampton is seeking an Administration Officer for a temporary position. The role involves patient-facing tasks, appointment management, and general office duties during 32 hours per week. Ideal candidates should possess strong prioritization skills, discretion, and experience in handling confidential information.

Qualifications

• Must have a DBS check and three years of referencing.

Responsibilities

• Patient-facing interactions, including email and telephone correspondence.
• Booking appointments and managing the appointment book.
• Providing administrative support to a multidisciplinary team.

Skills

Polite telephone manner

Strong prioritization skills

Discretion

Attention to detail

Multi-tasking abilities

Job description

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Administration Officer - Public Sector (Cosford, Wolverhampton)

Our client, a public sector organization based in Cosford, Wolverhampton, is seeking an Administration Officer to support their team. This is a temporary position with the possibility of extension.

Working hours: Monday to Thursday, 8:00 am to 4:00 pm, and Friday, 8:00 am to 12:00 pm, totaling 32 hours per week.

Pay rate: £13.00 per hour.

Location: Fully onsite.

Responsibilities:

• Patient-facing interactions, including email and telephone correspondence.
• Booking appointments and courses, proactively managing the appointment book and caseload.
• Dealing with general enquiries and liaising with external agencies to facilitate patient care.
• Attending meetings, supporting quality improvement initiatives, and participating in regular reviews of administrative processes.
• Providing administrative support to a multidisciplinary team, requiring assertiveness and diplomacy.
• General office duties such as ordering stationery, scanning, shredding, photocopying, and filing (both paper and electronic via SharePoint).

Skills and Requirements:

• Polite telephone manner and ability to remain calm under pressure.
• Strong prioritization and multi-tasking skills.
• Discretion and attention to detail when handling confidential patient information.
• Must have a DBS check and three years of referencing.

Note: Due to high application volume, we may not contact every candidate.