Administration Officer

ICM Recruitment; Redditch; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Join a respected business as an Administration Officer and enjoy a role focused on aiding clients with overdue debts through effective communication and problem-solving. Benefit from a competitive salary, a comprehensive benefits package including pension, and a flexible work environment that promotes professional growth and a healthy work-life balance.

Benefits

Company pension plan

Life assurance scheme

28 days of paid annual leave

Daily refreshments including fruit

Opportunities for training and career development

Qualifications

• Experience in collections, credit control, or call centre environments.
• Strong verbal and written communication skills.
• Comfortable working to targets with a professional demeanor.

Responsibilities

• Managing and updating customer accounts effectively.
• Negotiating payment arrangements and handling correspondence.
• Identifying and assisting potentially vulnerable customers.

Skills

Communication

Empathy

Resilience

Problem Solving

Tools

Multiple systems

Job description

We’re hiring an Administration Officer for a respected and growing business that works with some of the UK’s largest retail, banking, and commercial brands. You’ll be helping customers resolve overdue debts, setting up sustainable payment solutions, and supporting them on their path to financial recovery.

Are you a confident communicator, quick on your feet, and motivated by results? Do you want a role where your conversations can lead to real impact — and real rewards?

This is an Administration role where communication, empathy, and resilience are key — and where your ability to handle difficult conversations is truly valued.

As an Administration Officer you will be dedicated and detail-oriented. In this role, you will be responsible for managing and updating customer accounts, ensuring they are progressing appropriately through various stages. This includes recording activities such as Enforcement Agent visits, telephone calls, and correspondence. You will negotiate payment arrangements in line with client guidelines and handle both standard and bespoke correspondence. Additionally, you will interact with defendants, clients, debt advisory groups, and third parties via telephone and in-person to resolve accounts. A key aspect of the role involves identifying and appropriately handling potentially vulnerable customers, ensuring actions align with client instructions. You will also need to understand different forms of insolvency and their implications on our operations, responding to related inquiries professionally and empathetically. Maintaining a high standard of service, even in challenging situations, is essential.

As an Administration Officer you will have;

Experience in collections, credit control, or call centre environments, you will have strong verbal and written communication skills, you will be comfortable working to targets — and being rewarded for results. You will be confident in using multiple systems and technology, be calm under pressure and able to ask the right questions to solve problems. You will be resilient, empathetic, and professional in every customer interaction.

What’s in it for you:

As an Administration Officer you can expect a competitive basic salary from £23,810, along with a comprehensive benefits package. This includes a company pension plan and life assurance scheme, providing financial security for you and your family. You'll enjoy 28 days of paid annual leave, supporting a healthy work-life balance. The role offers an office and hybrid working pattern, allowing for flexibility in your work environment. Additionally, daily refreshments, including a selection of fruit, are provided to keep you energized throughout the day. They are also committed to your professional growth, offering opportunities for future training and career development and above all.. a great working environment in a company who genuinely care!

This is a full-time Administration, permanent role based in Redditch, working 37.5 hours across shifts between 8am and 8pm, Monday to Friday.

Ready to make your move in to this fantastic Administration role?

If this sounds like your kind of opportunity — even if you don’t meet every single requirement — we’d love to hear from you. Apply today and take the next step in your career.

Please note: A CCJ/DBS and background check will be conducted before employment.