Call Centre Operator – Car Rental

Recruitment Avenue; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated customer service professional to enhance their reservation and rental management services. In this role, you will engage with a diverse range of customers, ensuring their needs are met at every stage of the rental journey. Your focus will be on delivering exceptional service, managing inquiries, and resolving complaints effectively. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact customer satisfaction and service quality. If you are passionate about providing excellent customer service and thrive in a results-driven atmosphere, this is the perfect opportunity for you.

Qualifications

• Excellent administrative and communication skills are essential.
• Must be customer-centric with a results-driven attitude.

Responsibilities

• Maintain high-quality customer service and manage reservations.
• Provide post-rental support and manage complaints proactively.
• Liaise with customers and branches for smooth service delivery.

Skills

Administrative Skills

Communication Skills

Attention to Detail

Customer Centric Attitude

Initiative

Teamwork

Results Driven

Job description

You will focus on providing a professional reservation, rental management and complaint handling service to our clients consumer and key account customers.

In the role you will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey.

Managing a wide variety of contact methods and using various systems you will ensure an exceptional level of service is provided to all internal and external customers.

Responsibilities:

1. To maintain a high quality of Customer Service
2. Placing reservations via phone or email
3. Assisting customers during their live rental
4. Providing post rental support through proactive complaint management
5. To act as the day-to-day liaison for the Customer and branches to ensure smooth running of our services
6. Ensuring contractual SLAs are exceeded as specified within T&Cs and Corporate contracts
7. Complete security of all company policies and rental rates
8. Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
9. Ensure that a professional and courteous image is portrayed at all times

Skills/Essentials:

1. Excellent administrative skills, communication, and attention to detail
2. Able to work using own initiative as well as ability to work within a team
3. Highly results driven
4. Customer centric attitude