Call Centre Operator

IIQAFGROUP; Greater London; On-site; GBP 34,000 - 41,000; Full time

Job summary

IIQAF Group in London is seeking a professional Call Centre Operator to handle incoming and outgoing calls, reservations, and guest inquiries. You will maintain service standards while supporting guests with bookings, inquiries, and requests.

The role requires experience in call centres or hospitality reservations, excellent communication skills, and the ability to work in a high-volume environment. CRM familiarity and weekend/holiday flexibility are valued.

Qualifications

• Proven experience as a Call Centre Operator, Customer Service Representative, or Hospitality Reservation Agent.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong knowledge of hospitality services, booking systems, and customer care protocols.
• Ability to handle high-pressure and high-volume call environments.
• Familiarity with CRM systems and call logging software.
• Flexibility to work shifts, weekends, and holidays as required.

Responsibilities

• Manage high-volume incoming and outgoing calls with professionalism and accuracy.
• Assist guests with reservations, bookings, cancellations, and inquiries.
• Provide detailed information on hospitality services, offers, and promotions.
• Record and maintain customer data, call logs, and service requests in company CRM systems.
• Resolve customer issues, complaints, and escalations efficiently.
• Collaborate with hotel, restaurant, and front-of-house teams to ensure smooth operations.

Skills

Call centre experience

Customer service

Hospitality knowledge

High-pressure handling

Tools

CRM systems

Call logging software

Job description

Location: London, UK

Industry: Hospitality / Customer Service

Job Type: Full-Time

Salary: GBP 25.00 - GBP 30.00 per hour

Job Overview

IIQAF Group is seeking a professional and customer-focused Call Centre Operator to join our hospitality team in London. The ideal candidate will handle incoming and outgoing customer calls, reservations, guest inquiries, and service requests while maintaining excellent service standards.

This role is ideal for candidates searching for Call Centre Operator jobs in London, Hospitality Call Centre roles UK, Customer Service Operator London, Reservation Agent UK, or Hotel Customer Support jobs.

Key Responsibilities

• Manage high-volume incoming and outgoing calls with professionalism and accuracy
• Assist guests with reservations, bookings, cancellations, and inquiries
• Provide detailed information on hospitality services, offers, and promotions
• Record and maintain customer data, call logs, and service requests in company CRM systems
• Resolve customer issues, complaints, and escalations efficientlyCollaborate with hotel, restaurant, and front-of-house teams to ensure smooth operations
• Ensure compliance with data protection, privacy regulations, and company policies
• Maintain a friendly, professional, and welcoming communication style

Required Skills & Qualifications

• Proven experience as a Call Centre Operator, Customer Service Representative, or Hospitality Reservation Agent
• Excellent communication, interpersonal, and problem-solving skills
• Strong knowledge of hospitality services, booking systems, and customer care protocols
• Ability to handle high-pressure and high-volume call environments
• Familiarity with CRM systems and call logging software
• Flexibility to work shifts, weekends, and holidays as required

Preferred Qualifications

• Experience in hotel, travel, or tourism call centres
• Multilingual skills (e.g., Arabic, French, Spanish) are a plus
• Knowledge of hospitality booking platforms and CRM tools

Why Join IIQAF Group

• Competitive hourly pay: GBP 25.00 - GBP 30.00 per hour
• Opportunity to work in a fast-paced hospitality environment in London
• Career growth in customer service, call centre management, and hospitality operations
• Professional, supportive, and collaborative team environment