Call Centre Operator

IIQAF; Greater London; On-site; GBP 34,440 - 41,328; Full time

Benefits offered by this job

Competitive hourly pay

Opportunity for career growth

Supportive team environment

Job summary

A leading hospitality company is looking for a Call Centre Operator to handle customer calls, reservations, and inquiries in London. The successful candidate will maintain high standards of service and work with a team to ensure operational efficiency. Essential skills include communication and problem-solving. The role offers a competitive hourly salary, and flexibility for shifts is required. Join a supportive team in a fast-paced environment.

Qualifications

• Proven experience as a Call Centre Operator or Customer Service Representative.
• Ability to handle high-pressure and high-volume calls.
• Familiarity with hospitality booking platforms.

Responsibilities

• Manage high-volume incoming and outgoing calls professionally.
• Assist guests with reservations and service requests.
• Collaborate with hotel and restaurant teams for smooth operations.
• Maintain accurate records in the company CRM systems.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Knowledge of hospitality services

Tools

CRM systems

Call logging software

Job description

Location: London, UK
Industry: Hospitality / Customer Service
Job Type: Full-Time
Salary: GBP 25.00 – GBP 30.00 per hour

Job Overview

IIQAF Group is seeking a professional and customer-focused Call Centre Operator to join our hospitality team in London. The ideal candidate will handle incoming and outgoing customer calls, reservations, guest inquiries, and service requests while maintaining excellent service standards.

This role is ideal for candidates searching for Call Centre Operator jobs in London, Hospitality Call Centre roles UK, Customer Service Operator London, Reservation Agent UK, or Hotel Customer Support jobs.

Key Responsibilities

• Manage high-volume incoming and outgoing calls with professionalism and accuracy
• Assist guests with reservations, bookings, cancellations, and inquiries
• Provide detailed information on hospitality services, offers, and promotions
• Record and maintain customer data, call logs, and service requests in company CRM systems
• Resolve customer issues, complaints, and escalations efficiently
• Collaborate with hotel, restaurant, and front-of-house teams to ensure smooth operations
• Ensure compliance with data protection, privacy regulations, and company policies
• Maintain a friendly, professional, and welcoming communication style

Required Skills & Qualifications

• Proven experience as a Call Centre Operator, Customer Service Representative, or Hospitality Reservation Agent
• Excellent communication, interpersonal, and problem-solving skills
• Strong knowledge of hospitality services, booking systems, and customer care protocols
• Ability to handle high-pressure and high-volume call environments
• Familiarity with CRM systems and call logging software
• Flexibility to work shifts, weekends, and holidays as required

Preferred Qualifications

• Experience in hotel, travel, or tourism call centres
• Multilingual skills (e.g., Arabic, French, Spanish) are a plus
• Knowledge of hospitality booking platforms and CRM tools

Why Join IIQAF Group

• Competitive hourly pay: GBP 25.00 – GBP 30.00 per hour
• Opportunity to work in a fast-paced hospitality environment in London
• Career growth in customer service, call centre management, and hospitality operations
• Professional, supportive, and collaborative team environment