French speaking Reservations Coordinator

French Selection (FS); Greater London; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Lunch voucher

Great benefits

Job summary

French Selection (FS) is looking for a French speaking Reservations Coordinator in London to manage guest reservations for their luxury hotel chain. The role involves handling inquiries professionally via phone and email, processing reservations, and ensuring a positive guest experience. Candidates should be fluent in French, have customer service experience, and possess excellent communication skills. The salary is circa £29,000 per annum plus benefits.

Qualifications

• Fluent in French (written and spoken) is essential.
• Experience working in reservations or hospitality is beneficial.
• Excellent communication skills with the ability to interact professionally.

Responsibilities

• Manage guest reservation enquiries for all hotels via telephone and email.
• Process, confirm, amend and cancel reservations accurately.
• Provide detailed information to guests regarding hotel services.

Skills

Fluent in French (written and spoken)

Customer service experience

Excellent communication skills

Ability to prioritise and multitask

Job description

Location

London

Ref

4313RF1

Company Profile

A well‑established luxury hotel chain with a presence throughout the UK and globally

Role

French speaking Reservations Coordinator

Remuneration

Circa £29,000 per annum plus lunch voucher and great benefits

Overview

An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations.

Responsibilities

• Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
• Process, confirm, amend and cancel reservations accurately within the reservation systems.
• Provide detailed information to guests regarding hotel services, room availability and rates.
• Conduct follow‑up communications related to reservation requests to ensure a seamless and positive guest experience.
• Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.
• Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.
• Build positive relationships with guests and internal teams through clear, professional and courteous communication.

Candidate's Profile

• Fluent in French (written and spoken) – essential.
• Experience working in reservations/hospitality – beneficial.
• Customer service experience – a plus.
• Excellent communication skills with the ability to interact professionally.
• Ability to prioritise and multitask.
• Must be able to work shift patterns.