Call Centre Customer Support Representative, Glasgow, Visa Sponsorship Available

Naija UK Connect; Glasgow; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Private medical insurance

Life assurance

Contributory pension

Job summary

Intrum UK Limited in Glasgow is hiring Customer Support Representatives to be the first point of contact for customers in financial difficulty. The role offers a 40-hour week with shifts Mon-Fri 08:00-19:00 and Sat 08:00-14:00, with an initial office induction before transitioning to hybrid work in Glasgow.

Visa/Skilled Worker sponsorship is available for this role, welcoming foreign applicants. The base salary starts at £28,163.20 with OTE up to £32,387.68, plus holiday allowance and career

Qualifications

• Excellent people skills with a positive, self-motivated attitude.
• Customer service experience in person or call centre.
• Strong communication skills to connect with diverse individuals.
• Good numeracy and ability to explain financial products clearly.
• Proficiency in using systems to reflect conversations and outcomes.
• Eligibility for UK work or Skilled Worker visa sponsorship.

Responsibilities

• Be the first point of contact for customers in financial difficulty.
• Offer tailored solutions such as affordable repayment plans.
• Manage accounts across car finance, bank accounts, credit cards and mortgages.
• Ensure compliance with Consumer Duty regulation in conversations.
• Work with AI-assisted tech to guide customer interactions.

Skills

People skills

Customer service

Communication

Numeracy

English literacy

Right to work visa eligibility

Job description

Licensed visa sponsor - Intrum UK Limited is on the Home Office register of licensed worker sponsors (Skilled Worker), so it can sponsor a work visa. This particular advert does not mention sponsorship, so confirm with the employer before you apply. Applicants from Nigeria and elsewhere, in the UK or overseas, may apply. Check any employer on our sponsor list

Intrum is seeking empathetic Customer Support Representatives for their Glasgow call centre. This full-time position is ideal for Nigerians and other African immigrants looking for UK work, as visa/Skilled Worker (Tier 2) sponsorship is available for foreign applicants. Successful candidates can expect a competitive starting salary of £28,163.20 with OTE up to £32,387.68, alongside generous holiday allowance and opportunities for career growth.

Job Description

In this role, you will be the first point of contact for customers experiencing financial difficulty, providing tailored solutions such as affordable repayment plans. You will manage a variety of customer accounts, including car finance, bank accounts, credit cards, and mortgages, investigating debt details to offer personalised support.

You will be responsible for ensuring compliance with Consumer Duty regulation, driving fair outcomes, and utilising modern AI-assisted technology to guide conversations. The position involves a 40-hour work week with varied shift patterns between Monday to Friday (08:00-19:00) and Saturdays (08:00-14:00), with an initial office-based induction period before transitioning to hybrid working in Glasgow.

Requirements

• Fantastic people skills with a positive, self-motivated, and enthusiastic attitude.
• Customer Service experience, whether face-to-face or in a call centre environment.
• Excellent communication skills and the ability to connect with diverse individuals.
• Proficiency in using different systems, accurately reflecting conversations and outcomes.
• Ability to deal with sensitive/challenging conversations and complaints with resilience.
• Good numeracy and English literacy skills to explain complex financial products clearly.
• Right to work in the UK or eligibility for Skilled Worker visa sponsorship.

Benefits

• Competitive starting base salary of £28,163.20 with OTE up to £32,387.68 (monthly performance bonus).
• 33 days holiday including bank holidays, with options to buy/sell back, plus an extra day for your birthday.
• Access to private medical insurance, life assurance, and a contributory workplace pension scheme.
• Fantastic hybrid work pattern after induction, with structured training, weekly coaching, and employee recognition programmes.
• Discounts on gym memberships, cycle-to-work schemes, and a 24/7 employee assistance programme.

Visa Sponsorship & Foreigner Eligibility

Visa/Skilled Worker (Tier 2) sponsorship is available for this role, meaning foreign/overseas applicants who require a UK work visa are encouraged to apply. This position is explicitly open to foreigners. If your immigration status is borderline or complex, it is advisable to clearly state your current situation and your eligibility for sponsorship in your application and during initial discussions.