Call Center Operator - Uncapped Commission (South Shields)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Call Center Operator to join their dynamic team in Newcastle upon Tyne. This role offers a supportive environment where you can thrive through training and development. Your primary focus will be engaging with customers, helping them enhance their digital experiences, and recommending products tailored to their needs. With a competitive salary that rises after 8 months and uncapped commission, this position promises not just financial rewards but also the chance to grow within a company that values flexibility and personal commitments. If you are a confident communicator ready to make a difference, this opportunity is for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• Confident talker with experience in customer service or sales.
• Ability to build relationships and discuss products effectively.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Recommend suitable products without hard sales.

Skills

Customer Communication

Relationship Building

Negotiation Skills

Job description

Call Center Operator - Uncapped Commission (South Shields), Newcastle-upon-Tyne, Tyne and Wear

Client: EE

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Role Overview

If you’re a confident talker who enjoys asking questions and building relationships, this role is for you. Whether you have life experience or handle daily negotiations, your skills are valuable. We provide training to help you confidently discuss our products and services.

This role involves talking to customers over the phone about enhancing their digital lives and recommending suitable products—no hard sales involved. Join our Sales Team in Tyneside or Gosforth.

Flexibility & Support

We offer flexible working arrangements, including scheduling your own breaks, banking time, and occasional home working, to support your personal commitments and emergencies.

Benefits

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds annually.
• Career development support and opportunities.
• Season Ticket Travel Loan for commuting expenses.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance.

Join us for a supportive team culture, meaningful development, and a rewarding career. What are you waiting for?