Call Center Agent - Uncapped Commission (South Shields)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Call Center Agent in Newcastle upon Tyne, where your communication skills can shine. This role offers a supportive environment with training to help you succeed in discussing products and services with customers. With a starting salary of £25,087 and opportunities for career development, you can enjoy flexibility in your work schedule, including home working options. The company values your contributions and provides excellent perks, from online GP access to generous family leave. If you're ready to make a difference in customers' lives, this is the perfect opportunity for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave with pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• Confidence in talking and asking questions.
• Ability to build relationships and provide customer support.

Responsibilities

• Engaging with customers to enhance their digital lives.
• Recommending suitable products without hard sales.

Skills

Customer Communication

Negotiation Skills

Relationship Building

Job description

Call Center Agent - Uncapped Commission (South Shields), Newcastle-upon-Tyne, Tyne and Wear

**Client:** EE

**Location:** Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

**Job Category:** Other

**EU work permit required:** Yes

**Job Views:** 4

**Posted:** 08.05.2025

**Expiry Date:** 22.06.2025

Job Description:

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re confident in talking, enjoy asking questions, and building relationships, then this role could be for you. Whether you have life experience or are skilled at negotiation, your transferable skills can succeed here. We’ll provide training to help you confidently discuss our products and services.

This role involves talking to customers over the phone about enhancing their digital lives and recommending suitable products. We do not do ‘hard sales’.

The position offers flexibility, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development within EE.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days for community engagement.
• Optional private healthcare and dental insurance.

Join a supportive team with meaningful training and career growth opportunities. What are you waiting for?