Customer Service Representative - Uncapped Commission (South Shields)

JR United Kingdom; Newcastle upon Tyne; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking confident individuals for a sales advisor role. This position offers the opportunity to engage with customers, enhancing their digital experiences through tailored product recommendations. With a supportive culture and flexible working options, you will receive comprehensive training and career development support. Enjoy competitive salaries, generous family leave, and access to health services. If you thrive in a dynamic environment and are eager to make a difference, this role is perfect for you.

Benefits

24/7 online GP service

Paid carer’s leave

Family leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• Confident in talking to people and building relationships.
• Enjoy asking questions and have transferable skills.

Responsibilities

• Discuss products and services with customers over the phone.
• Recommend suitable products to enhance digital lives.

Skills

Communication Skills

Negotiation Skills

Relationship Building

Job description

Job Description

Location: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Type: Permanent, Full Time

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re confident in talking to people and enjoy asking questions and building relationships, this role could be for you. Whether you have life experience or are skilled at negotiating, you have transferable skills for a sales advisor position with EE. We will provide training to help you confidently discuss our products and services.

Our approach is not about 'hard sales'. You will speak with customers over the phone about enhancing their digital lives and recommending suitable products. Join our Sales Team in Tyneside or Gosforth.

Flexibility and Support

We understand life is dynamic. This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your personal needs and emergencies.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Access to a 24/7 online GP service for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family leave with 18 weeks full pay and 8 weeks half pay, supporting all parents.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for your career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage.

Join our team for a supportive culture, meaningful development, and a lasting career. What are you waiting for?