Call Center Operator - Uncapped Commission (Hebburn)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Call Center Operator in Newcastle upon Tyne, where your communication skills can shine. This role offers a supportive environment with flexible working options, allowing you to balance your personal life while achieving your career goals. With a competitive starting salary and opportunities for growth, you’ll be part of a team that values your contributions. Enjoy perks like online GP access, generous family leave, and discounts on products. If you’re ready to make a difference in customers' lives and develop your career, this is the perfect opportunity for you.

Benefits

Online GP Access

Paid Carer’s Leave

Family Leave

Discounts on EE & BT Products

Career Development Support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Confident communicator with a knack for building relationships.
• Ability to handle customer inquiries and provide solutions.

Responsibilities

• Engage with customers over the phone to discuss products.
• Provide information on services to enhance customer experience.

Skills

Communication Skills

Sales Skills

Customer Relationship Management

Education

High School Diploma

Job description

Call Center Operator - Uncapped Commission (Hebburn), Newcastle-upon-Tyne, Tyne and Wear

Client: EE

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Tyneside or Gosforth.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. This includes scheduling your own breaks, banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave, providing 18 weeks full pay and 8 weeks half pay in the first year.
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
• Support for carving your own career path. We’re passionate about developing our people and supporting your career goals.
• Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?