Call Center Agent - Uncapped Commission (Hebburn)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Call Center Agent who thrives on building relationships and enhancing customer experiences. This full-time, permanent position offers a starting salary of £25,087, rising to £25,684 after 8 months, along with uncapped commission. Enjoy a flexible work environment with opportunities for career development and progression. You'll receive comprehensive training to confidently discuss products and services while enjoying perks like online GP access and generous family leave. If you're a confident communicator eager to make a difference, this role is perfect for you!

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• Confident communicator with strong interpersonal skills.
• Ability to build relationships and provide excellent customer service.

Responsibilities

• Engage with customers to enhance their digital experiences.
• Recommend suitable products without hard selling.

Skills

Customer Communication

Negotiation Skills

Relationship Building

Job description

Call Center Agent - Uncapped Commission (Hebburn), Newcastle-upon-Tyne, Tyne and Wear

Client: EE

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re a confident talker who enjoys asking questions and building relationships, this role could be for you. Whether you have life experience or are skilled at negotiating, transferable skills are valuable here. We provide training to help you confidently discuss our products and services.

The role involves talking to customers over the phone about enhancing their digital lives and recommending suitable products. We do not do 'hard sales'.

This opportunity offers flexibility, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and progression.
• Season Ticket Travel Loan for commuting expenses.
• Volunteering days to support your community.
• Optional private healthcare and dental insurance.

Join a supportive team with meaningful training and opportunities for growth. Apply now!