Call Center Operator - Uncapped Commission

EE; Whitley Bay; On-site; GBP 25,000 - 26,000; Full time

Job summary

This innovative firm is seeking a dynamic Sales Advisor who thrives on engaging conversations and building relationships. In this role, you will connect with customers over the phone, helping them enhance their digital lives with tailored product suggestions. The company offers a supportive environment with flexibility, ensuring you can balance work and personal commitments. With a competitive starting salary, generous leave policies, and numerous perks, this position is perfect for those looking to grow their career in a vibrant team culture. Join a company that values your development and offers meaningful support for your career journey.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Confident communicator with experience in building relationships.
• Ability to negotiate and engage with customers effectively.

Responsibilities

• Engage with customers over the phone to discuss products and services.
• Provide support and training to enhance customer experience.

Skills

Communication Skills

Relationship Building

Negotiation Skills

Job description

Job Description

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Start Date: April 2025 onwards

Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. You may have a wealth of life experience in building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE.

We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discussing the right products for them.

Work Flexibility
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency.

What’s in it for you?
A great starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses. Online GP access for you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to support family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave, offering all parents 18 weeks full pay and 8 weeks half pay in the first year.

Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.

Season Ticket Travel Loan to pay for your travel to and from work up front. Volunteering days to give back to your local community. Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?