CAFM & Performance Manager

Savills Management Resources; City Of London; On-site; GBP 52,000 - 78,000; Full time

Job summary

Savills plc is seeking a CAFM & Performance Manager based in London to support the central M&E Services business. The role involves overseeing CAFM systems, coordinating PPM and reactive works, and managing suppliers within budgetary constraints.

You will join a leadership track, contributing to strategy and service delivery. The position emphasizes stakeholder engagement, cost awareness, and continuous improvement in CAFM processes, with growth into a leadership role within Savills M&E

Qualifications

• Customer-facing roles with strong communication.
• Experience using MS Office tools (Excel, PowerPoint) and reporting software.
• Familiarity with CAFM systems and PPM/ reactive maintenance processes.
• Experience in property management or M&E environments is a plus.
• Ability to manage budgets and supplier costs.

Responsibilities

• Act as a key stakeholder in Savills M&E Services business.
• Oversee CAFM system usage across property management and M&E services.
• Assist in setting up new instructions and PPM planning.
• Manage supplier and subcontractor delivery to schedules.
• Oversee end-to-end CAFM journey from quotation to execution.
• Ensure billing processes align with internal controls.
• Prepare weekly and monthly performance reports for directors.
• Support bid opportunities and cost modelling.

Skills

Excellent communicator

Team player

Customer-facing experience

Deadline driven

Financial awareness

Willingness to learn

Compliance minded

Stakeholder engagement

Industry knowledge growth

Tools

MS Excel

PowerPoint

Power BI

CAFM software (Vantify)

Purchase order systems

Job description

Purpose of the Role

Based at 70 Fenchurch Street, The CAFM & Performance Manager is responsible for supporting the central M&E Services business and will go on to develop into a key part of the leadership team. Savills M&E Services provides day to day mechanical & electrical maintenance & servicing across multiple sectors. With a range of service partners, they deliver planned, reactive & project lead works across the internal Savills Property Management business. The CAFM & Performance Manager will join the team at a critical time, as the division starts up with a measured growth profile.

Key Responsibilities

• To operate as a key stakeholder in Savills M&E Services business
• To oversee use of CAFM systems across the property & eventually the wider M&E Services business
• Assist in the set-up of new instructions
• Ensure all PPM planners are loaded in line with Savills M&E Services requirements and SFG specifications
• To manage and oversee the full CAFM system journey in line with Savills internal SLA, which will include reactive works through all stages, including quotation, planning and execution of works
• Managing suppliers and sub-contractors to keep to delivery dates for visits, materials or services
• Monitor helpdesk tickets & use of CAFM systems by way of reporting on reactive and service works completion, as part of an overall divisional KPI
• Oversee placing of all purchase orders including reactive and service works, site tools, equipment, materials or uniform, whilst tracking costs in line with budgets for internal P&L reviews
• Collating and tracking any timesheets for the team for internal P&L reviews
• To manage and oversee commercial processes relating to CAFM systems and site operations, ensuring all key reference points for reactive and service works align between all systems, allowing for invoicing and/or journaling as required and at pace
• Ensuring the overall end to end compliance with internal processes relating to reactive and service works and the associated finances
• To issue directors weekly and monthly reports based on CAFM and commercial performance
• Ensuring compliance with our billing processes with our finance team
• To be involved with P&L reporting and taking/owning actions from the reviews, assisting the department to remain on target
• Work with the Directors and Savills internal key stakeholders on new opportunities, pricing, cost models (estimating) and mobilisations
• Be a key contributor to Savills M&E Services business development & internal strategies
• Assist wider range of sites in preparing for audits
• Support all site contract support inductions and develop the contract support team
• General ad hoc administration support as required

Skills, Knowledge and Experience

• History of working in customer facing roles
• Excellent communicator
• Team player
• Proficient in use of MS software particularly excel, powerpoint and other tools such as Power BI is desired
• Experience of using purchase order systems
• Compliance driven
• Able to work to deadlines
• Financial aptitude & awareness
• Understanding of Vantify or other CAFM software
• Experience of working in either a property management or M&E Services environment
• Willingness and aptitude to expand their knowledge of the industry

Working Hours - 37.5 hours

Salary - Competitive