Café Team Member 35h

Arket; Greater London; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

25% staff discount

HIP – H&M Incentive Program

Development opportunities

Job summary

ARKET offers a Nordic-inspired café experience seamlessly integrated within our store. In this full-time role, you will prepare and serve high-quality food and beverages while delivering warm, personalised service to guests.

You will help promote the café’s values and contribute to smooth daily operations, with a focus on hospitality and learning. Experience in food & beverage or customer service is a plus but not essential; flexible/irregular shifts are expected.

Qualifications

• Customer-focused and able to engage with guests to provide excellent service.
• Open to learning and developing opportunities within a Nordic-inspired café environment.
• Passion for food, beverages, and the ARKET brand, with a desire to share knowledge with customers.
• Comfortable working flexible / irregular patterns.
• Previous experience in food & beverage or customer service is a plus but not essential.

Responsibilities

• Prepare and serve high-quality food and beverages while maintaining standards.
• Greet guests warmly and attend to their needs in a genuine manner.
• Promote the café's values, culture and concept.
• Support smooth daily operations of the in-store café.

Skills

Customer focus

Adaptable

Action-oriented

Communication

Willingness to learn

Brand enthusiasm

Flexible hours

Job description

As a valued member of our café team, you’ll work in a warm and welcoming Nordic-inspired environment, seamlessly integrated within our store.

Your focus will always be on delivering exceptional quality, outstanding service, and memorable experiences for every guest. With a natural ability to put the customer first and adapt to their needs, you’ll help create a personalised and inspiring café atmosphere rooted in local culture and hospitality.

You’ll have the opportunity to provide high-level service at every touchpoint—from warmly greeting guests to attentively meeting their needs in a genuine and thoughtful way. You’ll be responsible for preparing and serving high-quality food and beverages, consistently upholding our standards of excellence.

In this role, you’ll also play a key part in promoting the café’s values, culture, and concept, while contributing to the smooth daily operations of the in-store café.

Previous experience in food and beverage or customer service is a plus—but not essential. What matters most is your passion for hospitality, your willingness to learn, and your commitment to creating great guest experiences.

Qualifications

• Customer Focused: willing to engage with customers and provide them with good levels of service
• Adaptable & flexible
• Action-orientated
• Good communication skills: A genuine interest in people and actively listening to their needs and perspectives.
• Open to learn and seek out development opportunities
• A genuine passion for food, beverages, and the ARKET brand, with a strong desire to share that enthusiasm and knowledge with customers.
• Comfortable with working flexible / irregular work patterns.

Additional Information

This is afull time position with a contract of 35hours a week

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.