Cafe Team Leader: Flexible Hours, Service & Coaching

Tesco; Wick; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Training & development

Inclusive culture

Job summary

Tesco Café in Wick is seeking a Team Leader to support the Café Manager, coach colleagues, and maintain high standards of service and safety. You’ll lead by example in a busy, friendly environment, develop staff, and help deliver excellent customer experiences while driving operations and sales. Flexible working and training support are provided.

Applicants should have hospitality experience, strong communication, and a proactive, inclusive approach to work.

Qualifications

• Experience leading a small team in a hospitality or retail setting.
• Strong customer service focus with ability to resolve issues calmly.
• Effective communication and ability to train and coach team members.

Responsibilities

• Maintain operational and safety standards on shift.
• Lead by example to deliver excellent customer experiences.
• Open/close café and oversee operations when manager is absent.
• Coach and develop team members and provide training on health, safety and service.

Skills

Team/Shift Leader experience

Customer service

Communication skills

Health & Safety knowledge

Job description

Tesco Café in Wick is seeking a Team Leader to support the Café Manager, coach colleagues, and maintain high standards of service and safety. You’ll lead by example in a busy, friendly environment, develop staff, and help deliver excellent customer experiences while driving operations and sales. Flexible working and training support are provided.

Applicants should have hospitality experience, strong communication, and a proactive, inclusive approach to work.