Café Team Leader: Customer Experience & Operations

Tesco; Llandudno; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working options

Development and training

Opportunities to progress

Job summary

Tesco Café is seeking a Team Leader to join a fast-paced, customer‑focused environment where a proactive can‑do attitude and collaboration matter.

You will support the Café Manager, coach colleagues, and uphold safety standards while delivering excellent service. This role offers flexible working, development and training opportunities, and a welcoming, inclusive team culture across Tesco Cafés.

Qualifications

• You will need a background in hospitality with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Food Safety knowledge.

Responsibilities

• Maintain operational and safety standards to ensure smooth running.
• Lead by example to provide an excellent customer experience.
• Open and close the café and oversee operations in the Manager's absence.
• Coach and develop team members and support learning of the menu.

Skills

Team Leader experience

Hospitality background

Customer service

Health & Safety

Food Safety knowledge

Job description

Tesco Café is seeking a Team Leader to join a fast-paced, customer‑focused environment where a proactive can‑do attitude and collaboration matter.

You will support the Café Manager, coach colleagues, and uphold safety standards while delivering excellent service. This role offers flexible working, development and training opportunities, and a welcoming, inclusive team culture across Tesco Cafés.