Cafe Team Leader

Horizon Leisure Centres; Waterlooville; On-site; GBP 27,000; Full time

Job summary

An established leisure trust is seeking a passionate Cafe Team Leader to oversee daily operations and drive revenue in a vibrant café environment. This hands-on role involves managing staff, ensuring compliance with health regulations, and implementing innovative ideas to enhance customer service. Join a dynamic team dedicated to making a positive impact in the community while enjoying a variety of benefits, including free gym access and opportunities for personal development. If you thrive in a fast-paced environment and are eager to lead a dedicated team, this is the perfect opportunity for you.

Benefits

Free access to gyms and classes

Employee discounts

Healthcare Cash plan

Free 24/7 access to GPs

Employee Assistance Programme

23 days annual leave + 8 bank holidays

Internal recognition schemes

Training and development opportunities

Free onsite parking

Company pension scheme

Qualifications

• Experience in catering or licensed trade with staff management skills.
• Basic computer skills in Excel and Word applications.

Responsibilities

• Manage daily operations of the Café, ensuring compliance with food safety standards.
• Lead staff training and development while maximizing café revenue.

Skills

Customer Service Skills

Leadership Skills

Creativity

Attention to Detail

Commercial Awareness

Basic Computer Literacy

Education

Food Hygiene Certificate

Tools

Excel

Word

Job description

Job title: Cafe Team Leader

Hours: 40

Location: Waterlooville

Salary: £26,436.80

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role:

You will be responsible for the day-to-day management and operation of the Café, driving profit margin through controlled costs and maximising revenue.

What does the role involve?

A hands-on role that requires you to:

• Ensure that Cafe opening and closing procedures are followed at all times
• Be responsible for staff rotas within budgeted hours
• Be responsible for all people management supporting with any performance issues.
• Lead on all stock rotation, ensuring low wastage levels
• Manage efficient café stock levels and vending machines, placing orders as necessary
• Be responsible for tracking all wastage, working with Finance to ensure this is processed accurately and efficiently
• Manage and oversee cleanliness and standards, always ensuring compliance with Food Safety standards
• Comply with all hygiene regulations and maintain comprehensive, up to date records
• Be responsible for the maintenance of all Café and vending equipment, reporting any defects/faults with suppliers
• Plan ahead to maximise café revenue on any booked Centre events
• Initiate new ideas to improve the level of service and facilities available to customers
• Be involved in designing new menus, based on customer feedback
• Contribute to commercial ideas, such as specials, seasonal foods/drinks and events
• Effectively train team members on all company service standards, such as the Horizon HELLO
• Collaborate with marketing on effectively promoting our Cafés
• Support the business with new team member inductions
• Be responsible for minimising environmental, health and safety risks in the workplace and for reporting potential risks, real accidents, and near misses to relevant managers

Skills and competencies:

• Excellent customer service skills
• Ability to work to tight deadlines and prioritise under pressure
• Strong leadership skills with the ability to engage and motivate others
• Strong creativity, resourcefulness, and excellent attention to detail
• Excellent team player
• Good commercial awareness
• Basic computer literacy

Your Experience:

• Experience of working in the catering/licensed trade
• Computer literate with basic ability in Excel and Word applications
• Experience in the management and training of staff

Your Qualifications:

• Food Hygiene Certificate

What you can expect from us:

• A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
• Variety; no two days are the same!
• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.

Benefits:

• Free access to our award-winning gyms and exercise classes for you and a +1
• Employee discounts and wellbeing platform
• Healthcare Cash plan
• Free 24/7 access to GPs using our SmartHealth plan
• Employee Assistance Programme - support for when you need it most
• 23 days annual leave + 8 days bank holiday
• Internal recognition schemes
• Opportunities for training, development, and progression
• Free onsite parking - subject to availability
• Hybrid and family-friendly policies
• Generous company sick pay scheme
• Employee referral scheme
• Company pension scheme
• Death in service benefit
• And much more....

This role will be based at Waterlooville but will be expected to travel to other company sites as the need requires.

Interview Process:

The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.

There may be times when due to the volume of applicants we need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!