Cafe Team Leader

TN United Kingdom; Hyde; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic café team as a Café Team Leader, where your passion for customer service and leadership skills will shine. In this role, you'll support the Manager in achieving business goals, coach and develop your team, and ensure high operational standards. With a focus on inclusivity and continuous improvement, you'll help create a welcoming environment for both customers and colleagues. Enjoy flexible working options and a range of benefits, including a retirement savings plan and holiday entitlement starting at 28 days. This is your chance to make a meaningful impact in a fast-paced café setting.

Benefits

Flexible working options

Development and training opportunities

Colleague Clubcard benefits

Retirement savings plan

Life assurance

Free wellbeing services

Discounts on everyday purchases

Uniform provided

Holiday entitlement starting at 28 days

Qualifications

• Experience in hospitality with team leadership experience.
• Passion for customer service and effective communication skills.

Responsibilities

• Support the Manager in meeting business and financial goals.
• Coach and develop team members while ensuring operational standards.

Skills

Customer Service

Team Leadership

Communication Skills

Multitasking

Health & Safety Knowledge

Job description

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Join Our Team as a Café Team Leader

We’re seeking a proactive and customer-focused Team Leader to join one of our cafés, where a friendly, fast-paced environment awaits. Your passion for excellent customer service, collaborative spirit, and can-do attitude will help ensure smooth daily operations.

In this role, you will:

1. Support the Manager in meeting business and financial goals.
2. Coach, develop, and train team members.
3. Lead by example with impeccable customer service.
4. Maintain operational and safety standards.
5. Ensure food safety and hygiene regulations are followed.
6. Oversee opening and closing procedures in the Manager’s absence.
7. Recognize and celebrate team achievements.
8. Learn and promote our menu offerings.
9. Boost sales through effective team deployment.
10. Deliver health and safety training.
11. Support colleague coaching and development.
12. Seek continuous improvement in customer service.
13. Promote an inclusive environment where colleagues feel respected and valued.

**Minimum requirements:**

• Experience in hospitality, with team/shift leadership experience.
• Passion for customer service.
• Knowledge of health & safety and food safety regulations.
• Effective communication skills.
• Ability to multitask and adapt.
• Initiative to improve work processes.

**What’s in it for you:**

• Flexible working options.
• Development and training opportunities.
• Colleague Clubcard benefits after 3 months.
• Retirement savings plan.
• Life assurance.
• Free wellbeing services.
• Discounts on everyday purchases.
• Uniform provided.
• Holiday entitlement starting at 28 days including bank holidays.

**About us:**

At Tesco, our vision is to become every customer's favourite way to shop, acting responsibly for our communities and the planet. We celebrate diversity and are committed to an inclusive culture where everyone can be themselves. We support flexible working arrangements and are dedicated to accessible recruitment processes.

Note: Successful applicants will need to provide bank details on their start date. We are an accredited Disability Confident Leader and support accessible recruitment. More info at tesco-careers.com/accessibility.