Café Team Leader

WSH Group; City Of London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Free lunch on shift

Endless tea and coffee on shift

50% discount on food and soft drinks

Free tea & coffee on days off

Life Assurance

Career progression in a fast-growing,1

Employee discounts via Perk Box

Mental Health First Aiders & EAP

Job summary

Benugo is seeking a full-time Team Leader for the Victoria & Albert Museum Cafe. You will lead a frontline team, oversee daily operations, and ensure guests enjoy a memorable dining experience.

The role requires supervisory experience in hospitality, excellent communication, and the ability to thrive in a fast-paced environment. We offer a competitive rate and a range of benefits within a growing, prestigious company.

Qualifications

• Previous experience in a supervisory or leadership role in a hospitality setting.
• Excellent communication and people skills.
• Ability to handle fast-paced environments with ease.
• Strong problem-solving skills and a proactive attitude.

Responsibilities

• Lead, motivate, and mentor a team of front-line staff to provide top-notch service.
• Oversee day-to-day operations, ensuring everything runs smoothly.
• Maintain a positive, energetic atmosphere for staff and guests.
• Handle customer concerns with professionalism and care.
• Ensure food quality and safety standards are met consistently.
• Work closely with the management team to achieve goals and exceed expectations.

Skills

Supervisory leadership

Communication skills

People management

Hospitality knowledge

Problem solving

Job description

Company Description

When we founded Benugo 28 years ago we had a vision of not just creating superb, natural food but of giving London something that was a real experience.

This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

Find out more about us at www.benugo.com

Job Description

We Offer:

Rate: up to £14.00per hour

Contract: Full time/ Permanent

We’re looking for a full timeTeam Leader to help lead our amazing crew atVictoria & Albert Museum Cafe and ensure our guests have a memorable dining experience every time!

What You’ll Do:

• Lead, motivate, and mentor a team of front-line staff to provide top-notch service.
• Oversee day-to-day operations, ensuring everything runs smoothly.
• Maintain a positive, energetic atmosphere for both staff and guests.
• Handle customer concerns with professionalism and care.
• Ensure food quality and safety standards are met consistently.
• Work closely with the management team to achieve goals and exceed expectations.

Qualifications

About the Team Leader role:

• Previous experience in a supervisory or leadership role in a hospitalitysetting.
• Excellent communication and people skills.
• Ability to handle fast-paced environments with ease.
• Strong problem-solving skills and a proactive attitude.
• A genuine passion for hospitality and guest satisfaction.

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

• Free lunch on shift
• Endless tea and coffee on shift
• 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
• Competitive rate
• Life Assurance
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perk Box app) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders