Cafe Supervisor (Monday to Friday)

Career Choices Dewis Gyrfa Ltd; Cheltenham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

28 Days holiday including bank holiday

Birthday off

Volunteering days

Grandparent leave

Pension and life insurance

Perkbox discounts

Job summary

BaxterStorey is seeking a Cafe Supervisor to lead a busy hospitality team at Clockwise in the United Kingdom. You will coordinate service, supervise staff, and ensure guest satisfaction while maintaining brand standards and a focus on delivering memorable experiences.

The role emphasizes developing staff, managing service quality, and maintaining a positive work environment with a strong emphasis on guest interactions and continuous improvement.

Qualifications

• Previous experience commensurate with role.
• Passion for food and customer service.
• Enjoy supervising, training, and supporting a team.
• Strong delegation and influencing skills.
• Excellent organisational abilities and attention to detail.
• Clear verbal and written communication.
• Ability to adapt to challenges with a solution-oriented mindset.

Responsibilities

• experience in crafting amazing coffees, delicious drinks and upselling to all our guests.
• experience in serving food to a high standard and ensuring all our guests needs are met.
• experience in delivering exceptional hospitality to high profiles clients that expect excellence.
• recruit, train, and supervise catering team, including servers, chefs, and support personnel.
• monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations.
• coordinate delivery, setup, and breakdown of catering equipment and supplies.
• Oversee the flow of events, including food service, beverage distribution, and guest interactions.
• foster positive relationships with clients and guests, addressing their needs and concerns.
• Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy.
• Be curious, solicit feedback from clients to continuously improve catering services

Skills

Supervision

Training

Customer service

Organization

Communication

Job description

Company Description Title: Cafe Supervisor Location: Clockwise Salary: £27500 Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 week’s enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for co-ordinating impeccable service?

Are you supportive, organised and articulate?

Do you have what it takes to drive for continuous improvement?

Yes?

Then this is the role for you.

At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Cafe Supervisor who supports their team, enabling them to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity.

We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Cafe Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description Barista Experience

• experience in crafting amazing coffees, delicious drinks and upselling to all our guests Food Service Experience
• experience in serving food to a high standard and ensuring all our guests needs are met.

Working with chefs and other team members.

Event Experience

• experience in delivering exceptional hospitality to high profiles clients that expect excellence.

Supervision and Training

• recruit, train, and supervise catering team, including servers, chefs, and support personnel.

Set clear expectations and provide ongoing feedback to maintain a high level of performance Quality Control

• monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations.

Address and resolve any issues or concerns promptly to ensure customer satisfaction Logistics Management

• coordinate delivery, setup, and breakdown of catering equipment and supplies.

Oversee the flow of events, including food service, beverage distribution, and guest interactions.

Manage inventory and order supplies as needed to maintain adequate stock levels Customer Service

• foster positive relationships with clients and guests, addressing their needs and concerns.

Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy.

Be curious, solicit feedback from clients to continuously improve catering services

Qualifications

Previous experience commensurate with role Have a contagious passion for food and customer service You draw satisfaction from supervising, training, and supporting a team Understanding of delegation and influencing skills Excellent organisational abilities; high attention to detail Concise and effective verbal and written communication Ability to adapt to challenges and opportunities with a solution-oriented perspective Works according to the BaxterStorey core values Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible.

We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow.

We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring.

Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested?

Even if you don’t meet all requirements, we’d like to hear from you.

If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds.

We celebrate individuality and are committed to creating an inclusive environment for all employees.

We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.

To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.

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