Cafe Supervisor (Monday To Friday)

Baxterstorey Uk; Cheltenham; On-site; GBP 19,000 - 23,000; Full time

Job summary

BaxterStorey UK in Cheltenham is seeking a Café Supervisor (Monday to Friday) to lead daily cafe operations and ensure an exceptional guest experience. You will supervise, train and support a catering team, coordinate food and beverage service for events, monitor quality and presentation, and manage logistics to keep stock and service seamless.

You will work closely with chefs, respond to dietary requests, and embody BaxterStorey values in every interaction, while driving guest satisfaction and

Qualifications

• Barista experience crafting coffees, drinks and upselling to guests (≤140 chars)
• Experience serving food to a high standard and coordinating with chefs
• Experience delivering hospitality to high-profile clients
• Recruit, train and supervise catering team; provide feedback to maintain performance
• Monitor food quality, presentation and service standards; address issues promptly
• Coordinate delivery, setup, breakdown of catering equipment; manage inventory
• Address guest inquiries and dietary requirements with professionalism and courtesy

Responsibilities

• Oversee daily cafe operations and guest satisfaction
• Lead, train and supervise catering team
• Coordinate food and beverage service for events
• Monitor quality and presentation of foods
• Manage logistics for equipment delivery, setup and breakdown
• Respond to guest inquiries and dietary requirements with courtesy
• Uphold BaxterStorey values and standards

Skills

Barista experience

Food service

Event hospitality

Supervision & training

Quality control

Logistics management

Customer service

Job description

Cafe Supervisor (Monday to Friday) BaxterStorey UK•Cheltenham, England, United Kingdom

Job Description

• Barista Experience - experience in crafting amazing coffees, delicious drinks and upselling to all our guests
• Food Service Experience - experience in serving food to a high standard and ensuring all our guests needs are met. Working with chefs and other team members.
• Event Experience - experience in delivering exceptional hospitality to high profiles clients that expect excellence.
• Supervision and Training - recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services

Qualifications

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from supervising, training, and supporting a team
• Understanding of delegation and influencing skills
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Full-time

This position is located at Unit J The Brewery Quarter High St, Cheltenham, , GL503FF United Kingdom.The main objective of this role is to support store management team in achieving a store environ