Cafe Supervisor

WSH Group; City of Edinburgh; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Training opportunities

Apprenticeships

Pension

Perkbox discounts

Employee assistance programme

Cycle to work

Job summary

BaxterStorey is hiring a Cafe Supervisor at NatWest Gogarburn. The role runs 40 hours per week, Monday to Friday, overseeing cafe operations and guiding the team to deliver exceptional hospitality experiences.

We value barista skill, food service excellence, event hospitality, and proactive supervision to maintain high standards. Join us to lead a collaborative team and create memorable guest moments.

Qualifications

• Previous experience commensurate with role.
• Have a contagious passion for food and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation and influencing skills.
• Excellent organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Works according to the BaxterStorey core values.

Responsibilities

• Barista Experience - experience in crafting amazing coffees, delicious drinks and upselling to all our guests.
• Food Service Experience - experience in serving food to a high standard and ensuring all our guests needs are met. Working with chefs and other team members.
• Event Experience - experience in delivering exceptional hospitality to high profiles clients that expect excellence.
• Supervision and Training - recruit, train, and supervise cafeteam
• Set clear expectations and provide ongoing feedback to maintain a high level of performance
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy.

Skills

Barista Experience

Food Service

Event Experience

Supervision & Training

Quality Control

Logistics Management

Customer Service

Job description

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Cafe Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Cafe Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description

Location: NatWest Gogarburn

Working hours: 40hrs - Monday - Friday

Job Description:

• Barista Experience - experience in crafting amazing coffees, delicious drinks and upselling to all our guests
• Food Service Experience - experience in serving food to a high standard and ensuring all our guests needs are met. Working with chefs and other team members.
• Event Experience - experience in delivering exceptional hospitality to high profiles clients that expect excellence.
• Supervision and Training - recruit, train, and supervise cafeteam
• Set clear expectations and provide ongoing feedback to maintain a high level of performance
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy.

Qualifications

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from supervising, training, and supporting a team
• Understanding of delegation and influencing skills
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.