Cafe Shift Supervisor - Lead & Deliver Guest Experience

EG Group; Frome; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

EG Cares benefits

Starbucks discount 30%

Quarterly bonus incentive

Free beverage on every shift

24/7 Virtual GP

Wellbeing service

Job summary

Euro Garages in Beckington (BA11 6SF) is seeking a Starbucks Shift Supervisor to lead daily store operations, prepare beverages and food to brand standards, and deliver outstanding customer service. You’ll work alongside the Store Manager, own shifts in their absence, and motivate the team to achieve great results.

The role offers flexible shifts with average full-time hours and a starting hourly rate of £13.55.

Qualifications

• Previous supervisory experience is preferred, but not essential.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• A willingness to learn, develop, and take the next step in your career.
• Enthusiasm to make an impact and help drive team success.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Supervisory experience

Hospitality experience

Customer-focused

Communication

Team leadership

Decision making

Tools

Stock control

Job description

Euro Garages in Beckington (BA11 6SF) is seeking a Starbucks Shift Supervisor to lead daily store operations, prepare beverages and food to brand standards, and deliver outstanding customer service. You’ll work alongside the Store Manager, own shifts in their absence, and motivate the team to achieve great results.

The role offers flexible shifts with average full-time hours and a starting hourly rate of £13.55.