Costa - Supervisor - Costa

One Retail Group; Pembury; On-site; GBP 19,000 - 23,000; Full time

Job summary

Compass Group UK&I is recruiting a Cafe Supervisor for Costa on a full-time basis (35 hours per week) to ensure the smooth operation of the venue and uphold brand standards.

You will lead shifts when management is absent, supervise baristas, and deliver excellent customer service while driving upselling. You will also perform daily checks, support stock and ordering, and uphold safety and audit compliance across the site.

Qualifications

• Experience in retail or hospitality, ideally in a supervisory role.
• Customer focused, organised and confident leading a team.
• Flexible and able to work in a fast-paced environment.

Responsibilities

• Lead shifts in the absence of management, including opening and closing
• Maintain high standards of health & safety and food safety
• Supervise, train and support Baristas / CSAs
• Deliver excellent customer service and drive sales through upselling
• Complete daily checks, paperwork and brand records
• Support stock control, deliveries and ordering
• Ensure full compliance with brand, audit and profit protection standards

Skills

Customer service

Team leadership

Retail experience

Flexible

Job description

We're currently recruiting a dedicated Cafe Supervisor to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 35 hours per week.

As a Cafe Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift patterns will be: Variable shifts

Could you bring your spark to Costa? Here's what you need to know before applying:

Key Responsibilities

• Lead shifts in the absence of management, including opening and closing
• Maintain high standards of health & safety and food safety
• Supervise, train and support Baristas / CSAs
• Deliver excellent customer service and drive sales through upselling
• Complete daily checks, paperwork and brand records
• Support stock control, deliveries and ordering
• Ensure full compliance with brand, audit and profit protection standards

Who You Are

• Experienced in retail or hospitality, ideally in a supervisory role
• Customer focused, organised and confident leading a team
• Flexible and able to work in a fast‑paced environment

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0610/74747001/52777667/BU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!