Cafe Shift Lead: Open/Close Ops & Team Coaching

Marks & Spencer Plc; Chester; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Cafe Shift Lead to manage the fill operation, ensuring a sales floor ready to trade and coordinating resources to Serve, Sell and Fill. You will lead the floor in the absence of the Colleague Manager and help maintain store standards throughout opening hours.

You will supervise daily tasks, coach colleagues on One Best Way, uphold customer service excellence and keep the store clean, safe, and well presented while delivering a positive team

Responsibilities

• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Job description

Marks & Spencer Plc in the United Kingdom is seeking a Cafe Shift Lead to manage the fill operation, ensuring a sales floor ready to trade and coordinating resources to Serve, Sell and Fill. You will lead the floor in the absence of the Colleague Manager and help maintain store standards throughout opening hours.

You will supervise daily tasks, coach colleagues on One Best Way, uphold customer service excellence and keep the store clean, safe, and well presented while delivering a positive team