Cafe Service & Training Lead

BaxterStorey; Greater London; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Birthday holiday

Volunteer days

Grandparent leave

Maternity leave 24 weeks

Wedding leave

Free meals on shift

Development training

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance

Job summary

BaxterStorey in Wood Green is seeking a Cafe Supervisor to lead catering staff, ensure high service standards, and oversee daily operations during events and service periods.

You will recruit, train, and supervise team members, maintain quality control, and coordinate logistics while delivering outstanding guest experiences. We offer excellent benefits and a supportive, diverse working environment.

Qualifications

• Previous experience within the hospitality industry
• Have a contagious passion for food and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Responsibilities

• Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.

Skills

Hospitality experience

Team supervision

Customer service

Organisation

Communication

Job description

BaxterStorey in Wood Green is seeking a Cafe Supervisor to lead catering staff, ensure high service standards, and oversee daily operations during events and service periods.

You will recruit, train, and supervise team members, maintain quality control, and coordinate logistics while delivering outstanding guest experiences. We offer excellent benefits and a supportive, diverse working environment.