Cafe Supervisor: Lead Service & Team Growth

WSH Group; Cheltenham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension and life insurance

Discounts on Perkbox app (high street,

Holidays & cinema

Access to employee assistanceprogramme

Cycle to work scheme

Job summary

BaxterStorey is seeking a Cafe Supervisor in the United Kingdom to lead a catering team and deliver exceptional guest experiences across daily service and events.

You will supervise baristas and service staff, train new team members, ensure quality and smooth operations, and maintain a high level of customer care. A collaborative, inclusive culture and development opportunities await the right candidate.

Qualifications

• Previous experience commensurate with the role.
• Strong passion for food and customer service.
• Enjoys supervising, training and supporting a team.
• Ability to delegate and influence effectively.
• Excellent organisational skills and attention to detail.
• Clear verbal and written communication.
• Adaptive and solution-oriented mindset.

Responsibilities

• Barista experience in crafting coffees, drinks and upselling guests.
• Serve food to a high standard and coordinate with chefs and team.
• Deliver hospitality to high-profile clients at events.
• Recruit, train and supervise catering staff and provide feedback.
• Monitor food quality, presentation and service standards.
• Coordinate delivery, setup and breakdown of catering equipment.
• Foster positive client relationships and handle inquiries professionally.

Skills

Barista experience

Food service experience

Event experience

Supervision

Quality control

Logistics management

Customer service

Job description

BaxterStorey is seeking a Cafe Supervisor in the United Kingdom to lead a catering team and deliver exceptional guest experiences across daily service and events.

You will supervise baristas and service staff, train new team members, ensure quality and smooth operations, and maintain a high level of customer care. A collaborative, inclusive culture and development opportunities await the right candidate.